Microsoft · 1 day ago
Senior Program Manager - Customer Experience
Redmond, WA
Full-time
Onsite
Mid, Senior Level
$120K/yr - $235K/yr
4+ years expMicrosoft is a leading company in cloud technology and data solutions, seeking a Senior Program Manager to join their Influencers, Community & Events team. The role involves managing user group networks, fostering community engagement, and coordinating with product groups to enhance user experiences.
Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware
Responsibilities
Evaluate, onboard, and manage groups that qualify for our user group networks
Nurture and guide new leaders to increase participation in the network
Establish an ongoing dialogue with onboarded leaders to assist in their maintaining qualified status
Establish a Data API & reporting of our meetup networks and the Fabric Community Platform for internal use
Create and maintain a speaker bureau and content repository for group leaders, MVPs and Super Users
Coordinate interaction between MVPs and product group for private previews, product launches, and virtual & in-person sessions
Ensure that MVP, Super Users and User Group programs use guiding principles for D&I; this includes review, mentoring, selection, highlighting work, connecting with PG, etc
Embody our culture and values
Qualification
Required
Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development + OR equivalent experience
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
Preferred
The ability to inspire others to recognize and understand the importance of a product to business goals and engage others to constructively consider how the product can be leveraged to improve business, people, and practices
The ability to lead and manage individuals and teams across various business functions and unite them to achieve shared goals
The ability to make decisions in a fast-paced, rapidly changing environment. This includes the ability to define, diagnose, and determine an appropriate resolution, recommendation, or decision while considering alternatives and factors (e.g., resources, costs, tradeoffs)
Knowledge of process improvement methodology and the ability to increase the effectiveness and/or efficiency of a business process
The ability to identify problems and review related information to develop and evaluate options and implement solutions
Independently anticipates and addresses complex requests or issues from customers, leveraging senior colleagues when necessary. Answers moderately complex program/product management related questions and directs highly technical questions to the appropriate expert (e.g., developers, feature project managers [PMs], other engineering product groups) for resolution. Communicates with community influencers and engineers to identify root causes and blockers, while providing updates and reassurances
Begins to contribute to identify influencers' needs and opportunities for program enhancements via quantitative (e.g., usage, telemetry) and qualitative analyses (e.g., customer usage, various listening systems, and feedback channels of market and industry trends), and scopes the impact and prioritization of a problem with minimal guidance. Engages in direct 1:1 (e.g., visits, interviews) or many (e.g., social media, events, focus groups) engagements to solicit feedback and understand their experiences with Microsoft's products and services using industry-accepted methods
Company
Microsoft
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
10001+ employees
H1B Sponsorship
Microsoft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9192)
2024 (9343)
2023 (7677)
2022 (11403)
2021 (7210)
2020 (7852)
Funding
Current Stage
Public CompanyTotal Funding
$1MKey Investors
Technology Venture Investors
2022-12-09Post Ipo Equity
1986-03-13IPO
1981-09-01Series Unknown· $1M
Leadership Team
Satya Nadella
Chairman and CEO
Vukani Mngxati
Chief Executive Officer - Microsft South Africa
Recent News
MarketScreener
2026-01-06
2026-01-06
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