Jobs via Dice ยท 1 day ago
Field Technician II
Raleigh, NC
Full-time
Onsite
Mid LevelDice is the leading career destination for tech experts at every stage of their careers, and they are seeking a Field Technician II for their client, Apex Systems. The role involves asset management, maintenance of tools and equipment, troubleshooting network issues, and performing preventive maintenance on critical infrastructure.
Computer Software
Responsibilities
Driving is required - use of your own vehicle will be required. Mileage will be reimbursed at the current Federal rate
Responsible for asset management: processes deliveries and replenishes consumables as well as coordinates shipping and receiving of materials
Maintains tools, test sets, and electronic equipment including, but not limited to: fiberoptic transmission equipment, lightwave multiplexing equipment, AC and DC power equipment
Assists in installs, provisions, tests, and maintains DS0 thru OC192 services
May install and test transmission/switching equipment
Troubleshoots network equipment, removes and replaces defective modules, tracks spares and ensures repair
Monitors/locates route and assists in executing restoration in the event of a service interruption, proactively responds to potential problem areas in order to ensure integrity of the network
Responsible for learning all of the systems and applications required to perform the job function adequately
Updates installation records, enters appropriate detailed log information on trouble tickets for reference, and provides reports to others on status updates and issues related to assignments
Performs preventive/scheduled maintenance and inspections on equipment and on the critical infrastructure including, but not limited to: HVAC systems, high-voltage electrical systems, DC Power Plants
Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network
Proactively identify potential problem areas to ensure integrity of the network and company
Assists in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET and IP network layers for all available bandwidths offered
May install and test network and customer premise equipment (CPE) including installation and delivery of end user services
Utilizes industry standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities.AC Power (on limited basis).DC power installs including tertiary and BDCBB
Responsible for asset management processes and replenishment of on-site/truck materials
Coordinates shipping and receiving of company and customer materials
Maintains tools, test sets, and all network equipment
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants
With the aid of training and coaching, responsible for learning Lumen trouble ticket, provisioning, time tracking, and materials systems and applications required to perform the job function effectively
Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations
Regularly provides status updates and reports problem situations related to assignments to management
Objectively evaluate, via provided reports/tools, individual performance in respect to area or national performance objectives
With support of manager, ability to identify areas of improvement as applicable
Perform other duties assigned by management team
Understands that basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers for all available bandwidths offered
Qualification
Required
Driving is required - use of your own vehicle will be required
TOOLS REQUIRED (cordless drill, socket set, safety glasses, gloves, screwdrivers, insulated tool kit and Fluke multimeter)
Responsible for asset management: processes deliveries and replenishes consumables as well as coordinates shipping and receiving of materials
Maintains tools, test sets, and electronic equipment including, but not limited to: fiberoptic transmission equipment, lightwave multiplexing equipment, AC and DC power equipment
Assists in installs, provisions, tests, and maintains DS0 thru OC192 services
May install and test transmission/switching equipment
Troubleshoots network equipment, removes and replaces defective modules, tracks spares and ensures repair
Monitors/locates route and assists in executing restoration in the event of a service interruption
Proactively responds to potential problem areas in order to ensure integrity of the network
Responsible for learning all of the systems and applications required to perform the job function adequately
Updates installation records, enters appropriate detailed log information on trouble tickets for reference, and provides reports to others on status updates and issues related to assignments
Performs preventive/scheduled maintenance and inspections on equipment and on the critical infrastructure including, but not limited to: HVAC systems, high-voltage electrical systems, DC Power Plants
Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network
Proactively identify potential problem areas to ensure integrity of the network and company
Assists in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET and IP network layers for all available bandwidths offered
May install and test network and customer premise equipment (CPE) including installation and delivery of end user services
Utilizes industry standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities
AC Power (on limited basis)
DC power installs including tertiary and BDCBB
Responsible for asset management processes and replenishment of on-site/truck materials
Coordinates shipping and receiving of company and customer materials
Maintains tools, test sets, and all network equipment
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants
With the aid of training and coaching, responsible for learning Lumen trouble ticket, provisioning, time tracking, and materials systems and applications required to perform the job function effectively
Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations
Regularly provides status updates and reports problem situations related to assignments to management
Objectively evaluate, via provided reports/tools, individual performance in respect to area or national performance objectives
With support of manager, ability to identify areas of improvement as applicable
Perform other duties assigned by management team
Understands that basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers for all available bandwidths offered
Benefits
Medical
Dental
Vision
Life
Disability
Other insurance plans
ESPP (employee stock purchase program)
401K program
HSA (Health Savings Account on the HDHP plan)
SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
Corporate discount savings program
Discounts
On-demand training program
Access to certification prep
Library of technical and leadership courses/books/seminars
Certification discounts
Perks to associations that include CompTIA and IIBA
Company
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Funding
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