Propel ยท 1 week ago
Founding Customer Success Manager
United States
Full-time
Remote
Mid, Senior Level
$100K/yr - $150K/yrPropel is an early-stage, AI-first enterprise SaaS company focused on building a marketing compliance platform for large organizations. They are seeking a Founding Customer Success Manager to own the post-sales customer journey, ensuring successful onboarding, adoption, and renewal for enterprise clients.
EmploymentProfessional ServicesRecruiting
Hiring Manager
Maisey Wood
Responsibilities
Own onboarding and implementation for enterprise customers
Act as the primary point of contact and trusted partner for Fortune 500 clients with six-figure contract values
Drive product adoption and ongoing value across complex enterprise accounts
Translate legal and compliance requirements into clear, practical product use cases
Partner closely with Product and Engineering as the voice of the customer
Identify expansion opportunities and support renewals within existing accounts
Qualification
Required
Proven experience managing and growing enterprise customers with six-figure ACVs
Comfortable navigating complex stakeholder groups and procurement processes
Experience working in high-growth startup environments
Commercially minded, customer-focused and comfortable working in ambiguity
Preferred
Background in LegalTech, compliance, or working with legal teams is a strong advantage
Benefits
Full medical, dental and vision cover
Additional benefits including a learning budget and long-term security options
Company
Propel
We help businesses access the best talent in order to achieve their goals.
Founded in 2001
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase