Customer Relationship Account Specialist jobs in United States
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Ashley Global Retail · 2 days ago

Customer Relationship Account Specialist

positionArcadia, Wisconsin, United States
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

Ashley Global Retail is the largest manufacturer of home furnishings in the world, and they are seeking a Customer Experience Account Specialist to join their team. The role involves delivering outstanding customer service, collaborating with various teams to ensure smooth order processing, and resolving customer concerns effectively.

E-CommerceFurnitureLifestyleRetail

Responsibilities

Deliver outstanding service through professional and friendly phone and email interactions
Collaborate with sales, supply chain, credit, transportation, and distribution teams to ensure smooth order processing and delivery
Resolve customer concerns with creative solutions and proactive problem-solving
Maintain accurate records of customer interactions to drive continuous improvement

Qualification

Customer service experienceMicrosoft Office proficiencyCommunication skillsProblem-solving skillsMultitasking abilityTelephone etiquetteWelcoming attitudeAttention to detail

Required

A high school diploma or equivalent
At least one year of customer service experience or a related field
Strong communication skills with the ability to connect with people of all backgrounds
A welcoming and professional attitude, with excellent telephone etiquette
Attention to detail and the ability to multitask in a fast-paced environment
Proficiency in Microsoft Office and online tools
Problem-solving skills with a proactive and positive mindset

Benefits

Health, Dental, Vision, and Employee Assistance Program
Paid Vacation, Holidays, and Your Birthday off
Generous Employee Discount on home furnishings
Professional Development Opportunities
Ashley Wellness Centers (location specific) and Medical Tourism
Telehealth
401(k) and Profit Sharing
Life Insurance

Company

Ashley Global Retail

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Who We Are: Ashley is the largest furniture store brand in North America—a distinction we’ve held since 2005.
dateFounded in 1945
location
Arcadia, Wisconsin, USA
people-size10001+ employees
web-link
https://www.ashleyfurniture.com/

Funding

Current Stage
Late Stage

Leadership Team

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Caitlin Carnahan
Marketing Manager, Brand Partnerships
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Christopher Wantlin
Chief Retail Officer
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Recent News

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Company data provided by crunchbase