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Cox Enterprises · 21 hours ago

Inside Sales, Trade Desk, Manheim Express, Central Region

United States

Full-time

Remote

Mid Level

$20.29/hr - $30.48/hr

3+ years exp

Cox Automotive is a leading company transforming the automotive industry, and they are seeking a Trade Desk Consultant. This role is responsible for driving business growth by managing customer relationships and facilitating vehicle sales through personalized auction experiences.

AdvertisingBroadcastingDigital MediaTelecommunications

Growth Opportunities

No H1B

Responsibilities

Utilizing the Trade Desk Deal Dashboard and other sources, work all offers and bids below floor for assigned region. Interface with seller and buyer as many times as necessary to bring the deal to a close

Create, nurture, and leverage positive client relationships to structure, negotiate, and close vehicle sales directly with clients

Respond to inquiries or concerns by providing assistance, addressing service concerns and facilitating sale requirements

Serves as interface to improve customer experience and productivity by collecting, analyzing, identifying, and presenting information

Develop and strengthen relationships with dealers over the phone and online through planned contact and meetings

Identify and build knowledge of market and MMR trends, service themes, make/model demand, and critical client feedback to assimilate into weekly territory recap to leadership

Collaborates with customer account team (Client Solutions Specialist, Inventory Specialist, Manheim Express Leadership, CSE’s and auction partners) to identify and capitalize on opportunities for growth

Develops positive relationships with clients, seeking to understand their vehicle requirements and helping them understand auction processes, vehicle availability and processes for sale, preparation, and delivery

Educates clients on the online vehicle exchange, simulcast and on other company services, ensuring understanding and realistic expectations

Serves as point person for resolution of client issues, in partnership with Trade Desk Leadership, Field Sales, auction representatives and other stakeholders

Provides a direct communications link to clients, ensuring their expectations are met and service issues resolved

Investigates, troubleshoots and resolves identified problems and issues

Utilizes SalesForce.com to record all client interactions, run reports, and analyze client data

Educate and inform customers of specific opportunities that match buying/selling habits

Proactively educates dealers on offsite solutions and value proposition

Works directly with customer via email & phone to ensure expectations are met and service issues are resolved

Demonstrates professionalism and sincere appreciation for the business relationships that have been established amongst the dealers and Manheim

Function as a solid team player and work closely with teammates, field sales, and customer care to create a superior customer experience

Work with manager and other stakeholders to ensure a consistent and effective online and in-lane customer experience, appropriate transaction processing, high customer satisfaction and service levels

Ability to understand and follow all policies, processes and guidelines in a consistent and professional manager

Visibly demonstrates safety commitment by following all safety and health procedures and modeling the behaviors related to such

Performs other duties as assigned by management

Qualification

Sales experienceCustomer relationship managementConsultative sellingSalesForce.comMS OfficeCustomer service skillsEffective communicationProblem-solving skillsTeam playerAdaptability

Required

High school diploma/GED and 3 years' experience

Effective communication (written and verbal) and interpersonal skills required

Ability to engage customers in a consultative manner and effectively recommend additional products and services

Ability to work in a high performance, fast-paced team environment

Solid computer skills, including ability to use Internet and MS Office effectively

Ability to process information with a high level of accuracy

Ability to manage multiple concurrent objectives, projects or activities, making effective judgements as to prioritizing and time allocations

Ability to adapt to and work effectively within a constantly changing environment

Excellent customer service and problem-solving skills required

Ability to sit or stand for prolonged periods of time

Ability to perform repetitive tasks, manual dexterity

Vision abilities required include close, distance and depth perception

Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes to meet business requirements

Preferred

2 years dealership or wholesale experience strongly preferred

Previous experience in sales role desired

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.

Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).