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Sudberry Properties, Inc. · 1 week ago

Lifestyle/Resident Relations Coordinator

9850 Carroll Canyon Road, San Diego, CA, USA

Full-time

Onsite

Entry Level

$21/hr - $22/hr

2+ years exp

Sudberry Properties, Inc. is seeking a Lifestyle Coordinator who will assist the Business Manager with daily resident functions, customer service, event planning, networking, and marketing. The role involves planning and executing resident events, maintaining positive rapport with residents, and overseeing social media to promote community engagement.

Real Estate

Responsibilities

Plans, organizes, promotes, attends, and executes resident events for the property(s)

Develops and maintains positive rapport with residents, neighboring businesses, local vendors, and other industry groups

Oversees social media sites; monitors and promotes community online reputation

Actively markets the property, creating and implementing an outreach marketing plan

Creates and distributes community newsletters

Receives packages and notifies residents of delivery

Receives and distributes mail

Sends resident birthday cards and thank you cards

Attends to the ongoing customer service needs of each resident throughout their residency

Contributes ideas to increase property interest and traffic

Field and successfully satisfy resident complaints with the help of management

Welcomes new residents, assessing move in experience

Greets visitors, answers phone, assists prospects and accepts and inputs work orders, as needed

Accepts rents and provide receipts, as necessary

Restocks supplies in office, clubhouse and/or business center, as needed

Coordinate's amenities and guest suite rentals

Maintains courteous communications and follow-up correspondence with residents, applicants, prospects, and representatives of other companies

Assists with resident retention through community events

Participates in company required training by established deadline

Complies with all Sudberry's standards, applicable health and safety rules and regulation, as well as applicable local, state, and federal laws

Any other duties or responsibilities that may be assigned

Qualification

Residential event planningCustomer serviceMicrosoft OutlookMicrosoft WordMicrosoft ExcelBasic bookkeepingVerbal communicationWritten communicationOrganizational skillsProblem-solving skillsInterpersonal skills

Required

High school diploma or equivalent

Intermediate knowledge of Microsoft Outlook, Word, and Excel

Superior customer service skills including the ability to manage difficult customers and/or situations

Professional verbal and written communication skills

Strong attention to detail, organizational, time-management and problem-solving skills

Detail oriented; ability to manage conflicting priorities and to adjust priorities on a daily basis

Ability to work a flexible schedule to include weekends, evenings, and holidays

Possess the ability to sell and promote

Strong interpersonal skills with the ability to interact and relate effectively, productively, and positively with others

General understanding of how to work office equipment such as a copier, fax machine, filing cabinets, data entry, and generating

Understanding of current landlord/tenant requirements and general legal responsibilities

Possess basic bookkeeping knowledge and perform intermediate mathematical functions

Ability to work a schedule during normal hours and that may be other than Monday- Friday, 8-5. Work in excess of 40 hours a week is likely

Preferred

Minimum of 2 years' experience in residential event planning and customer service experience

Ability to commute/relocate: San Diego, CA 92131: Reliably commute or planning to relocate before starting work

Benefits

401(k)

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Company

Sudberry Properties, Inc.

San Diego-based Sudberry Properties is a real estate development and management firm specializing in retail town centers, mixed-use projects, master-planned communities, multi-family, hotels, and office/industrial properties.

Founded in 1979

San Diego, California, USA

51-200 employees