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City of New York · 3 days ago

Help Desk Consultant, Bureau of Early Intervention

Long Island City, NY

Full-time

Onsite

Mid Level

$53K/yr - $61K/yr

4+ years exp

City of New York is dedicated to protecting and improving the health of NYC. The Bureau of Early Intervention is seeking a Help Desk Consultant to facilitate system resolution of issues related to the Early Intervention program.

GovernmentLegalPublic Relations

Responsibilities

Respond to requests for technical assistance “live”, via phone, electronically related to the program database. Advise users of the appropriate action/s to follow

Complete data entry activities for the timely submission of case information into appropriate program databases

Provide community outreach to obtain information pertinent to service authorizations to complete required data entry activities

Research and resolve billing issues using the program database and other available resources

Analyze the program database using standard resolution procedures (includes tracking calls and monitoring cases) to determine outcomes

Liaise and collaborate with state entities, as well as interdepartmental units to resolve billing and systemic issues in the program database

Complete special projects as assigned

Qualification

Administrative experienceSupervisory experienceData entryTechnical assistanceCommunication skills

Required

A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty

An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in '1' above

A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in '1' above

Education and/or experience equivalent to '1', '2', or '3' above. However, all candidates must possess the one year of administrative or supervisory experience as described in '1' above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in '1' above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years