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City of New York · 1 week ago

Registration Associate for the Division of Administration and Internal Compliance (AIC)

New York City, NY

Full-time

Onsite

Entry Level

$63K/yr - $72K/yr

1+ years exp

The City of New York is committed to promoting quality and affordability in housing through the Department of Housing Preservation & Development (HPD). The Registration Associate/Community Coordinator will assist private owners with property registration, manage daily mail influx, provide customer service, and represent the unit at community events.

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Responsibilities

Assisting the Unit with the daily tasks of Registration Assistance by providing assistance to private owners of multiple dwellings and private dwellings in New York City who are statutorily required to annually register their properties with HPD in accordance with NYC Housing Maintenance Code, Sections 27-2097 through 27-2109

Assisting with the processing of the unit's daily mail influx which consists of large volumes of registration forms and ensure that mail is opened, sorted, and scanned

Liaison to and providing customer service through research via email and in-person contact to owners and managing agents seeking information and assistance with property registration matters

Liaison to and providing customer service via high-volume call center

Process requests for Certified Copies, Invalidations, and Not Required to Register Forms

Process and respond to Freedom of Information Law (FOIL) requests

Process and respond to court subpoenas requesting Property Registration Forms

Conduct research and respond to agency Ticklers received by City Hall

Monitor the Unit’s electronic In-Box to ensure prompt responses to written inquiries from owners and managing agents, elected officials and other City Agencies in regards to Annual Property Registration issues

Accept and process payments of various types of fees from owners of multiple and private dwellings in New York City who statutorily required to annually register their properties with HPD in accordance with NYC Housing Maintenance Code, Sections 27-2097 through 27-2109

Represent the Unit at outreach and community events such as Owner and Resource Fairs to enhance and increase the number of Annual Property Registrations

Review and evaluate documents submitted by building owners for accuracy and completeness

Perform special projects

Qualification

Community Work ExperienceCustomer Service SkillsAnalytical SkillsResearch SkillsComputer SkillsBilingual - SpanishInterpersonal SkillsVerbal CommunicationWriting Skills

Required

A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or

High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or

Education and/or experience which is equivalent to '1' or '2' above. However, all candidates must have at least one year of experience as described in '1' above

Preferred

Strong interpersonal skills which allow effective direct communications with HPD officials, agency staff and external parties to which the office relates

Ability to work under pressure and restrictive deadlines, in an atmosphere of intense activity

Excellent analytical ability & research skills

Strong Customer Service Focus

Excellent verbal, writing and computer skills

Bilingual a Plus -Spanish Preferred