Salesforce · 1 week ago
Senior Success Guide (Commerce Cloud)
Indiana - Indianapolis
Full-time
Hybrid
Senior Level
5+ years expSalesforce is the #1 AI CRM, dedicated to driving customer success through innovative technology. As a Senior Success Guide, you will leverage your technical expertise to ensure strategic customers maximize their investment in Commerce Cloud, providing tailored guidance and support for optimal adoption and satisfaction.
Agentic AIArtificial Intelligence (AI)Cloud ComputingCRMSaaSSales EnablementSoftware
Responsibilities
Engage with our Premier and Signature customers both reactively and proactively to enable, advise, and optimize Commerce Cloud adoption
Be a trusted Commerce Cloud subject-matter expert for the broader Success Guide organization
Run engagements aligned with Commerce Cloud product capabilities, tailoring conversations to the unique needs and opportunities of Commerce Cloud customers
Build strong relationships with both internal and external business stakeholders
Drive thought leadership through mentoring and knowledge sharing
Qualification
Required
5+ years experience in a customer-facing role in the technology industry
5+ years experience and/or demonstrated expertise supporting end users of Salesforce Commerce Cloud in both Business to Business (B2B) and Business to Consumer (B2C) settings
Fluent English speaker
Excellent communication and interpersonal skills; ability to work collaboratively with cross-functional, global teams
Ability to facilitate discussions and translate technical concepts & solutions into tangible business value and ROI for customers
Very strong presentation and consultative skills, able to adapt to deliver effectively to different customer personas
Ability to demonstrate basic understanding and stay up-to-date with emerging technologies
Proactive and self-starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues
Benefits
Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
Chairman & Ceo Salesforce India
Marc Benioff
Chair & CEO
Recent News
2026-01-16
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Investing.com
2026-01-16
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