Customer Success Manager (m/w/d) jobs in United States
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X-Rite · 1 day ago

Customer Success Manager (m/w/d)

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level
date3+ years exp

TraceGains is a global technology company headquartered in Broomfield, Colorado, providing innovative solutions for consumer brands. The Customer Success Manager will work with customers in the UK and Europe to ensure successful onboarding, implementation, and retention of TraceGains solutions, acting as a trusted advisor and collaborating with internal teams.

ElectronicsManufacturingMarketing
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H1B Sponsor Likelynote

Responsibilities

Lead onboarding and implementation—guide customers through setup and integration while setting clear expectations
Drive product adoption—help customers unlock the full potential of TraceGains solutions
Act as a trusted advisor—serve as the customer’s advocate and collaborate with internal teams including R&D, Sales, Marketing, and Finance
Develop proactive account strategies—identify opportunities to improve satisfaction, retention, and long-term success
Build lasting relationships—engage with stakeholders from end users to executive sponsors
Resolve challenges quickly—act as an escalation point and ensure timely issue resolution
Contribute to continuous improvement—share insights and ideas that enhance processes and customer experience
Take on additional projects—support initiatives that drive innovation and growth

Qualification

Client-facing experienceOnboardingImplementationSaaS experienceAnalytical skillsGermanProblem-solving skillsIndustry knowledgeCustomer-first mindsetCollaborative team player

Required

Bachelor's degree (B.S. or B.A.)
3–5 years of client-facing experience in roles such as Customer Success, Account Management, or Consulting
Language skills—Proficiency in German (preferred) and English is essential (written and spoken)
Proven ability to manage onboarding and implementation—experience in SaaS environments is highly desirable
Customer-first mindset—skilled at building trust and delivering exceptional experiences
Analytical and problem-solving skills—able to identify issues and propose effective solutions
Industry knowledge—experience in Food & Beverage or Supply Chain is a plus
Collaborative team player—adaptable, positive, and eager to learn and grow
Travel flexibility—up to 10% for customer visits, events, and networking (may include overnight stays)

Company

X-Rite

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X-Rite is the global leader in color science and technology. It is a sub-organization of Veralto.
dateFounded in 1957
location
Grand Rapids, Michigan, USA
people-size501-1000 employees
web-link
http://www.xrite.com

H1B Sponsorship

X-Rite has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (1)
2021 (3)
2020 (4)

Funding

Current Stage
Late Stage
Total Funding
$155M
2008-10-28Private Equity· $155M

Leadership Team

J
Jeff McKee
President X-Rite
linkedin

Recent News

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2025-11-08
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2025-09-30
Company data provided by crunchbase