Teambridge · 21 hours ago
Customer Success Manager
San Francisco, CA
Full-time
Onsite
Entry, Mid Level
$85K/yr - $140K/yr
1+ years expTeambridge is an AI-native workforce management platform focused on improving the management of hourly workers. The Customer Success Manager will establish and maintain relationships with clients, ensure satisfaction, and advocate for customer needs while collaborating with internal teams to drive product development and improvements.
Computer Software
Responsibilities
Establish and maintain strong, long-lasting relationships with key contacts across client organizations, focusing on technical users and stakeholders
Become an expert on the Teambridge Platform and provide proactive technical consultation to ensure clients maximize value through optimized workflows or new opportunities
Monitor client accounts to manage customer sentiment, ensure satisfaction, and identify upsell opportunities
Work closely with internal teams (Sales, Product, Engineering) to advocate for customer needs and contribute to product development and strategy
Use customer feedback to drive improvements in service delivery, support, and product enhancements
Serve as a strategic technical advisor for clients, guiding them through platform integration, customization, and scaling efforts
Collaborate with internal teams to align product capabilities with client objectives, driving long-term account expansion and success
Qualification
Required
1–3 years of experience in customer success, technical support, or a related customer-facing role
Strong interest in SaaS platforms and an ability to understand and explain technical concepts
Excellent communication and relationship-building skills
Highly organized with the ability to manage multiple accounts and projects simultaneously
Comfortable working cross-functionally with Engineering, Product, and Sales
A proactive, problem-solving mindset and eagerness to learn
Preferred
A bachelor's degree in Business, Communications, Computer Science, or a related field
You have experience working with blue-collar workforce management solutions
You have experience with composable platforms
Company
Teambridge
Teambridge is the only AI-native contingent workforce management platform that is purpose-built for the complexities of managing hourly, contract, and frontline teams.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Arjun Vora
Co-Founder and CEO
Tito Goldstein
CEO & Co-Founder
Company data provided by crunchbase