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Microsoft · 2 days ago

AI Business Solutions, Global Solution Architect

United States

Full-time

Remote

Senior Level

$131K/yr - $252K/yr

7+ years exp

Microsoft is a global technology leader committed to empowering every person and organization to achieve more. The Global Solution Architect role focuses on leading customers' AI transformation by engaging with decision-makers, driving the usage of Microsoft AI solutions, and ensuring customer satisfaction through innovative strategies and best practices.

Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Accelerate AI transformation and Value Realization: Actively engage with CxO, business and technical decision makers to drive intent, enablement and usage of Agents, M365 Copilot and other Microsoft AI solutions, securing long-term customer renewal. Galvanize technical and sales experts around additional identified opportunities to develop customer specific roadmaps that drive further growth & business value realization

Customer Insights: Provide feedback & insights from customers back to the relevant MS teams including Product Groups, to enable continuous improvement

Customer Satisfaction: Drive positive Customer Satisfaction, and become a trusted advisor to customers, by leveraging Microsoft’s AI solutions such as Agents, M365 Copilot and Chat to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge to drive the best outcomes

Usage (Cloud & Support) Growth: Develop opportunities to drive Customer Success business results by working with business & technical decision makers to ensure they understand Microsoft’s AI solutions value proposition. Lead architecture design sessions on Agents and M365 Copilot, address customer questions and provide best practices for activating solution within customer environment

Identify resolutions to issues blocking the go-live of customer success projects by leveraging deep knowledge of M365 Copilot and Agents, technical subject matter expertise. Lead business & technical conversations with customers to drive value from their MS investments. Deliver all work according to MS best practices & policies and using repeatable IP

Learn It All: Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals

Accelerate Customer Outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-sure, and learn from others to help accelerate your customers’ transformation journey

Qualification

AI agents developmentM365 CopilotCloud technologiesTechnical CertificationCustomer-facing experienceConsulting skillsExecutive engagementSelf Learner mindset

Required

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 7+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting + OR equivalent experience

This position requires verification of citizenship due to citizenship-based legal restrictions

Microsoft is unable to sponsor a work visa for this role due to the nature of the role's job duties

Preferred

Bachelors Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 10+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting + OR Masters Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting + OR equivalent experience

8+ years experience working in a customer-facing role (e.g., internal and/or external)

8+ years experience working on technical projects

Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)

Mandatory hands-on experience in AI agents development and Copilot Studio

Ability to engage with CxO, business and technical decision makers