FIS · 2 days ago
Service Delivery Analysts II
Jacksonville, FL
Full-time
Hybrid
Mid, Senior Level
3+ years expFIS Management Services, LLC is seeking Service Delivery Analysts II to support the maintenance and stability of applications. The role involves incident analysis, application performance management, and providing technical support in a software production environment.
BankingFinancial ServicesFinTechPayments
Responsibilities
Perform support activities required to maintain a high level of availability and stability for one or more applications including incident/problem analysis and resolution
Change deployment and certification
Application performance
Application operations management and development support
Provide technical support activities for a software production processing environment
Install, maintain and support application/source code and/or its components and subsystems including third party software
Detect, diagnose and report related problems
Analyze and resolve incidents, problems or known errors related to failures in application and supporting software components
Provide technical assistance to programming staff in the analysis of application software amends, performance, and resource consumption
Create and maintain complete documentation relative to the support of application software
Provide support for applications and supporting software
Provide consultation to internal users with regard to software capabilities and use
Follow escalation procedures, when appropriate, to resolve incidents, problems or known errors in a timely manner
Use appropriate diagnostic tools to isolate and resolve incidents, problems or known errors
Assist development teams in requirements definition, system design and delivery of projects
Verify technical specifications for development projects
Act as project liaison/Services Delivery advocate on projects
Assist client support with development of internal and client directed communications related to incidents, problems or known errors
Plan and support application specific disaster recovery activities including development and maintenance of documentation
Conduct production support validations/certifications and accepts turnover from development
Provide standardized operational reporting metrics to business as well as information technology management
Monitor and maintain product availability, capacity and performance for products based on defined service level
Provide support to the application security functionality and related administrative and audit services
Participate in change management reviews; confirmation of changes implemented and validate associated documentation
Qualification
Required
Bachelor's degree or foreign equivalent in Computer Science, Information Technology, Data Science or related field and five (5) years of progressively responsible experience in the job offered or a related occupation
providing technical support for software production environments, including installation and maintenance
troubleshooting applications and third-party components using ELK Stack, Splunk, Dynatrace, and Unix
diagnosing and resolving incidents and problems related to application and software component failures, using Dynatrace, ELK Stack, and Splunk diagnostic tools adhering to defined escalation procedures and service-level agreements
collaborating with development teams on requirements gathering, system design, technical specification verification, and project delivery, utilizing Jenkins, Bitbucket, Confluent Kafka, Cloudera Kafka tools and programming skills in Java
creating and maintaining detailed documentation for application support and disaster recovery activities, while generating standardized operational and audit reports using ServiceNow and Bitbucket
assisting internal teams and users by providing technical consultation on software performance, resource usage, and application functionality using tools including SQL Developer, and supporting internal communications for incident management
participating in change management and application security processes, implemented changes and documentation, and provided on-call support with periodic rotation using ServiceNow, xMatters, and Dynatrace tools
In the alternative, the employer will accept a Master's degree in the above listed fields and three (3) years of experience in the above listed skills
Company
FIS
FIS is a fintech firm that provides advance integrated banking, wealth management, risk and compliance, and other solutions.
10001+ employees
H1B Sponsorship
FIS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
$10.5BKey Investors
Goldman Sachs
2025-05-01Post Ipo Debt· $8B
2022-07-06Post Ipo Debt· $2.5B
2018-05-22Post Ipo Equity
Leadership Team
Douglas McAllister
CEO | FIS Automotive Market Partner
Stephanie Ferris
CEO and President
Recent News
2026-01-09
2026-01-08
Business Standard India
2026-01-08
Company data provided by crunchbase