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Festival Foods · 2 weeks ago

Guest Services Assistant Department Manager

54603

Full-time

Onsite

Entry, Mid Level

1+ years exp

Festival Foods is a Wisconsin grocer committed to providing exceptional service and value to its communities. The Guest Services Assistant Department Manager will help create a welcoming atmosphere, support daily operations, and mentor team members to ensure outstanding guest service.

CommunitiesFood and Beverage

Responsibilities

Providing excellent guest service is at the heart of what we do. Whether it’s a friendly greeting, answering questions or addressing guest concerns, you’ll handle each interaction with professionalism and care. Your willingness to help guests with what they need will make a positive impact every day

Assist the Guest Services Manager with department operations, ensuring company policies and procedures are followed, and goals are achieved. Lead the team when the Manager is out

Train and develop associates, helping key team members advance within the company. Conduct onboarding and training sessions, such as bagger or cashier training

Oversee guest services activities, ensuring a positive guest experience and a smooth team environment. Delegate tasks and manage team priorities to maximize productivity in a retail grocery store environment

Use labor tools to create schedules that balance guest needs and labor budgets. Adjust staffing levels based on guest traffic and item counts throughout the day

Ensure all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm

Enforce all company policies, including timekeeping accuracy and guest services protocols. Ensure proper cleanliness, maintenance, and sanitation of the department

Collaborate with Bookkeeping and Loss Prevention (Asset Protection) and management to maintain accuracy in reporting and follow up on any discrepancies, including disciplinary actions

Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences

Other duties as assigned

Qualification

Leadership ExperienceCommunication SkillsOrganizational SkillsSafety AwarenessTeam-Oriented

Required

At least 1 year of previous leadership or supervisor experience in a retail, restaurant, front desk environment, or an equivalent combination of education and experience

A high school education is required

Ability to effectively communicate and problem solve with guests and team members, creating a positive work environment

A passion for training, educating, and developing team members, fostering a collaborative atmosphere

Exceptional planning and organizational abilities to manage shifting priorities and demands in a fast-paced environment

Knowledge of all safety requirements and company safety policies to ensure a secure and compliant workplace

Benefits

Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!

Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.

Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.

Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.

Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.

Save for Your Future: Offering a 401(k), we’re proud to support our associates in planning for retirement. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals.