TeamLogic IT ยท 1 day ago
IT Technical Support Engineer (MSP) - Level II
Stuart, FL
Full-time
Onsite
Mid, Senior Level
5+ years expTeamLogic IT is a company that provides IT services and support, and they are seeking a Level II Technician who has proven experience with technology and excellent customer service skills. The role involves solving day-to-day technology issues for clients, collaborating with sales for support, and managing technical accounts.
Information ServicesInformation Technology
Responsibilities
Hands-on expertise solving clients' day-to-day technology issues (Windows and email config, PC server and workstation configuration, networking, virtualization (VMware), cloud services (Azure, AWS), and much more)
Work jointly with sales to provide pre-sales and post-sales support, including tasks such as discovery meetings, site visits, proposals, and technical presentations
Conduct technical assessments, implementation, and ongoing technical account management
Qualification
Required
Minimum of five years hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers and workstations, Active Directory, and MS365
Three years of experience in a client-facing environment such as sales engineering
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Valid Driver License and ability to drive to customer locations when required
Preferred
Experience with RMM (Remote Monitoring and Management) tools is a plus
Sales training/experience is a plus
College or equivalent
Windows: 5 years
IT Service & Support: 3 years
Ideally, you will have one or more of the following certifications: CompTIA Net+ and/or CompTIA Security+, MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), CCNA or CCIE-Cisco certifications are a real plus
AutoTask and NinjaOned experience are not required but will stand out since we use those daily
Benefits
401(k)
Bonus based on performance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Company
TeamLogic IT
TeamLogic IT provides IT service, support, project consultation and account management for businesses.
1001-5000 employees
H1B Sponsorship
TeamLogic IT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
Funding
Current Stage
Late StageLeadership Team
Charu Mungale
CEO
David Hardy
Chief Executive Officer
Recent News
Company data provided by crunchbase