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City of New York · 2 days ago

Training QA & Documentation Specialist

New York City, NY

Full-time

Onsite

New Grad, Entry Level

The City of New York is dedicated to making city government work for all New Yorkers and is seeking a Training QA & Documentation Specialist to join their eLearning team. This role focuses on ensuring the accuracy and accessibility of online training content, enhancing the learning experience for City employees through quality assurance and meticulous documentation.

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Responsibilities

Test eLearning courses across multiple browsers, devices, and LMS environments to confirm functionality and performance

Review eLearning content for accuracy, usability, accessibility, media quality, and system compatibility to ensure compliance with standards and a seamless learner experience

Document every step of the QA process, capturing bugs, usability issues, fixes, and release outcomes

Develop and maintain standardized QA documentation, version control records, and release notes to ensure consistent course management

Create and update NYCityLearn user documentation, including guides, FAQs, and job aids to support employees and agency training liaisons

Translate feedback into documentation by capturing learner insights through surveys, focus groups, and A/B testing

Manage course releases to minimize disruption, ensuring that both internal and user-facing documentation is accurate and accessible

Track and report on metrics (bugs per release, cycle times, learner impact) with clear documentation to guide improvements