Pacific Neuropsychiatric Specialists · 23 hours ago
Patient Service Representative
Irvine, CA
Full-time
Onsite
New Grad, Entry Level
$23/hr - $23/hrPacific Neuropsychiatric Specialists is a growing organization that values its employees and promotes a healthy work/life balance. They are seeking a motivated Patient Service Representative to provide exceptional customer service and support the treatment team in the mental health field.
Mental Health Care
Responsibilities
Schedules appointments with the appropriate provider and time/location slot, utilizing appropriate scheduling protocol
Routes calls to the appropriate extension, ability to take messages and enter as a task
Utilizes all electronic systems and internet access to obtain necessary patient information effectively and appropriately
Collects and compiles accurate information for electronic records to perform clerical and scheduling duties accurately and efficiently
Demonstrates ability to maintain accurate, legally sound, and complete records
Interfaces with appropriate medical staff to ensure a cohesive working relationship in providing patient care services
Enters notes/special instructions needed for scheduling in the electronic medical record
Completes accurate documentation of informed consent with patients for visits as needed
Confirms the patient’s insurance provider and either obtain prior authorization or communicates the need for prior authorization to appropriate parties as needed
Performs all aspects of patient care in an environment that organizes patient safety and reduces the likelihood of medical/health care errors
Assists other members of the department as needed
Qualification
Required
Must be bilingual in both English and Spanish
High School Diploma required
Previous experience with scheduling, phone operator, and working in a medical facility
Must be friendly, outgoing, 'people-oriented'
Excellent communication skills, both written and oral
Telephone and computer skills are a must
Must be able to prioritize multiple tasks at once, and deal with high levels of stress in an environment of changing priorities
Intermediate math and computer skills
Must be able to interact with all levels of staffing in a professional manner
Strong customer skills required
Preferred
College or college-equivalent education is preferred
Benefits
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
Pacific Neuropsychiatric Specialists
Pacific Neuropsychiatric Specialists is a leading mental health medical group that provides treatments for various mental health disorders, including ADD/ADHD, depression, adolescent psychiatry, adult psychiatry, medication management, anxiety, psychotherapy, schizophrenia, bipolar disorder, alcohol and chemical dependency, amongst many others.
Founded in 2006
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase