Activate Talent ยท 1 day ago
53394412040 - Customer Success Manager
United States
Full-time
Remote
Mid LevelActivate Talent is seeking a high-impact Customer Success Manager to own the end-to-end customer experience for a sophisticated business intelligence platform. The role involves running demos, managing onboarding, supporting customers, and nurturing pipeline opportunities while working closely with sales and leadership.
Staffing & Recruiting
Responsibilities
Lead confident, polished live product demos for inbound leads and prospects
Tailor demos and presentations based on customer sophistication, business model, and use case
Build and customize decks for demos, onboarding sessions, QBRs, and follow-ups
Clearly explain workflows, dashboards, attribution models, and performance metrics
Answer technical and product questions live with confidence and clarity
Serve as first-line support for customer questions and issues
Maintain fast, professional response standards
Triage issues and coordinate with product and engineering teams when necessary
Proactively identify churn risk and intervene early
Build strong, trusted relationships with high-value customers
Follow up on inbound leads, trials, and warm prospects
Re-engage stalled opportunities with tailored outreach and materials
Maintain clean, accurate CRM records with clear next steps
Support renewals, expansions, and upsells
Partner closely with leadership to help close deals
Use AI tools daily to improve speed, clarity, and execution quality
Leverage AI for research, summarization, customer insights, and documentation
Create customer-ready decks and materials using AI-assisted workflows
Keep detailed, accurate CRM, support, and account notes
Surface actionable customer feedback that influences product direction
Improve internal processes, playbooks, templates, and workflows
Operate independently in a fast-paced startup environment
Qualification
Required
Experience in customer success or a related field
Strong communication and presentation skills
Ability to tailor demos and presentations based on customer needs
Experience with CRM systems
Proven ability to build strong relationships with customers
Ability to manage multiple priorities in a fast-paced environment
Experience in a startup environment
Technical proficiency to answer product questions confidently
Ability to identify churn risk and proactively intervene
Experience in supporting renewals, expansions, and upsells
Familiarity with AI tools and their application in customer success
Company
Activate Talent
Boost Your Productivity and Cut Labor Costs with Premium Talent
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase