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State of Oregon · 2 days ago

Public Benefits Specialist Entry - Bilingual Preferred English/Spanish

Salem, OR

Full-time

Onsite

Entry Level

$3,705/mo - $4,833/mo

2+ years exp

The State of Oregon's Department of Human Services is committed to advancing equity and diversity and is seeking a Public Benefits Specialist Entry. In this role, you will assist Oregonians in person, providing support with vital services and the Oregon Eligibility system, while fostering a welcoming environment for families.

AssociationGovernmentNon Profit

No H1B

Responsibilities

Be the first face of contact in most field offices for Oregonians and provide a welcoming environment for families to interact with the department

Support the infrastructure of the office by supporting the day-to-day operation

Assist Oregonians in person, by phone or email to resolve any questions or concerns by providing support with the online Oregon Eligibility system, for ODHS, Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC) programs

Assisting Oregonians through a trauma informed lens

Financial duties that include tracking, issuing, and accounting for all financial actions and requirements needed

Providing support for the business functions within the office

Qualification

Customer serviceData entryBilingual English/SpanishDigital platform navigationConfidential information handlingEmpathyCommunication skillsFlexibility

Required

Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.)

An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service

An equivalent combination of education, training, and experience relative to the class concept

Experience providing customer service serving a diverse clientele

Skilled in handling, collecting, and safeguarding confidential and sensitive information

Demonstrated ability to adapt communication styles to effectively convey complex rules, regulations, and procedures to diverse audiences

Proficient in navigating various digital platforms, such as Microsoft Word, Excel, email systems, and online search tools

Experienced in accurately entering and verifying detailed data

Demonstrated expertise in supporting customers facing financial or emotional hardship with professionalism, empathy, and compassion