Scalence L.L.C. · 3 weeks ago
Application Support Engineer
Dallas, TX
Full-time
Onsite
Senior Level
$51/hr - $51/hr
6+ years expScalence L.L.C. is seeking a skilled professional to join their team and provide operational support for their mission-critical e-commerce platform. This role requires strong troubleshooting skills, proactive monitoring, and incident response capabilities to ensure optimal performance and availability of online commerce systems.
Information Technology & Services
No H1B
Responsibilities
Respond to production incidents and alerts within defined SLA timeframes
Perform initial analysis for application performance and functionality issues
Troubleshoot order processing failures, payment gateway issues, and checkout problems
Monitor WCS application health using monitoring tools
Execute service restart and recovery procedures for WCS components
Qualification
Required
Applicants must be able to work directly for Artech on W2
6+ years of experience in application support or technical support roles
2 years hands-on experience with WebSphere Commerce Suite (WCS) 8.x or similar e-commerce platforms
Must have 6 years of experience in IBM Websphere
Must have 6 years of experience in SRE (Site Reliability Engineering)
Experience with database technologies (DB2, Oracle, SQL Server) and basic SQL skills
Basic knowledge of Linux/Unix systems and command line operations
Knowledge of web technologies (HTTP/HTTPS, load balancers, web servers)
Experience with monitoring tools such as AppDynamics, Dynatrace or similar APM solutions
Preferred
Experience troubleshooting e-commerce application issues such as order processing and payment gateway failures
Experience with scheduled job monitoring and batch process management
Understanding of multi-tier application architectures and component interactions
Company
Scalence L.L.C.
In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase