TEKsystems · 1 day ago
Mortgage Customer Service Representative
Tampa, FL
Full-time
Onsite
New Grad, Entry Level
$22/hr - $26/hrTEKsystems is a leading provider of business and technology services, and they are seeking a Mortgage Customer Service Representative. This role involves supporting Consumer Direct Lending by acting as the primary contact for consumers during the loan origination process, ensuring efficient and effective customer service.
Information Technology
Responsibilities
Operate in a Call Center environment as a customer success advocate
Receive inbound calls and make outbound calls to consumers
Receive inbound text messages (where the consumer has provided express consent) and facilitate outbound text messages to consumers
Answer high-volume, inbound calls or texts from current customers in a timely manner. Provide exceptional customer service to all customers’ mortgage loan inquiries/requests
Effectively manage a pipeline of up to 75 loans
Performing routine data entry and validation tasks
Monitoring work queues and intervening as needed
Interacting with multiple departments to expedite processing and/or issue resolution
Conduct preliminary or basic research in order to accurately resolve and respond to customer inquiries
Must request assistance for escalated and/or more complex issues to department tenure associates or supervisors
Meet outlined production and quality standards
Follow established Policy and Procedures
Performing other related duties as required and assigned
Demonstrating behaviors which are aligned with the organization’s desired culture and values
Qualification
Required
Entry level customer service experience
Ability to operate in a call center environment
Strong communication skills for receiving inbound and making outbound calls
Ability to manage a pipeline of up to 75 loans
Experience with routine data entry and validation tasks
Ability to monitor work queues and intervene as needed
Ability to interact with multiple departments for processing and issue resolution
Basic research skills to resolve customer inquiries
Ability to request assistance for escalated issues
Ability to meet production and quality standards
Familiarity with established policies and procedures
Demonstration of behaviors aligned with the organization's culture and values
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase