TEKsystems · 1 day ago
Service Desk Technician
New Haven, CT
Full-time
Hybrid
New Grad, Entry Level
$20/hr - $22/hr
0+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Service Desk Technician for a 6 month contract. The role involves providing technical support to end users, troubleshooting hardware and software issues, and maintaining a knowledge base for university applications.
Information Technology
Responsibilities
Identify and analyze hardware, software and network-related problems
Troubleshoot and resolve problems whenever possible
Collaborate with other ITS departments as needed; maintain ownership of the ticket issue to ensure prompt and through resolution
Troubleshoot complex issues, via remote access tools, relating to installation, configuration and functional /technical support of software and university systems
Proactively provide preventative maintenance; keep abreast of current installed operating systems, application software, and computing standards to ensure all versions are up-to-date as recommended by ITS and external application vendors
Install and coordinate repair of a wide variety of computing devices and peripherals on the desktop and attached to the Campus network
Develop and maintain Knowledge Base content based on Subject Matter Expert (SME) role
Support clients in the use of their desktop equipment by instructions and informational interactions
Provide Tier I and Tier II support for University applications, including web browsers, email, Oracle financials, HR and Procurement Web applications (including ePortal, SciQuest, Expense Management System (EMS), and Accuship)
Work with other ITS or external computing support organizations to perform root cause analysis and develop permanent solutions to prevent recurring issues
Develop and document technical procedures, including testing of hardware and software products
Create and maintain Knowledge Base content, based on assigned Subject Matter Expert (SME) role
Support clients and colleagues through informal training and instruction
Assure compliance with University security policies and procedures
Troubleshoot client home support needs as related to conducting University business
Provide coverage for ITS Client Accounts, if needed
Document work in departmental work order tracking database on a daily basis
Qualification
Required
6 months-2 years of technical phone support experience
Bachelor's degree
Experience in XP
Knowledge of MAC or Linux
A+, Network+, Microsoft, Dell, or Apple certification
Quality customer presence
Great documentation skills
Ability to work well with others
Experience with ticketing systems
Ability to troubleshoot hardware, software, and network-related problems
Ability to provide Tier I and Tier II support for University applications
Ability to develop and document technical procedures
Ability to assure compliance with University security policies and procedures
Ability to document work in departmental work order tracking database
Preferred
Wide range experience in troubleshooting
Experience with HP service desk
Experience with Oracle financials, HR and Procurement Web applications
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase