Pacific Gas and Electric Company · 1 day ago
Program Manager, Expert
Oakland, CA
Full-time
Hybrid
Senior Level, Lead/Staff
$129K/yr - $207K/yr
8+ years expPacific Gas and Electric Company is seeking an Expert Program Manager for their Customer Emergency Planning and Operations organization. The role focuses on enhancing customer communications related to wildfire safety initiatives and involves collaboration with various teams to improve customer experience and engagement.
EnergyEnergy EfficiencyNatural ResourcesOil and Gas
Responsibilities
Co-develop and execute strategic plans related to customer notifications and impact mitigation to meet regulatory or internal wildfire risk reduction goals
Identify and implement other operational improvements including but not limited to customer notifications, impact mitigation, microgrids, temp gen, etc
Provide report out to stakeholders and leadership team on customer outreach aspects of the EPSS operations related to customer experience
Partner with legal and regulatory relations teams in gathering, drafting, finalizing and providing written and oral responses and testimony in wildfire-related regulatory, legislative and other data requests, proceedings, workshops and hearings
Work with managers across functions to influence decisions and advocate on their behalf with the EPSS PMO
Provide direction on customer elements, inputs and dependencies within the EPSS Program
Partner with Customer Communications to develop and deliver relevant outreach materials related to EPSS operations
Develop and maintain dashboards to report on team progress and accomplishments
Define outreach model, materials, and expectations to support customer engagement and satisfaction related to EPSS operations
Assess new emerging programs or initiatives to determine customer impacts and need for customer outreach to support successful program implementation
Support Customer & Enterprise Solutions emergency response in a position either on the Emergency Operations Center (EOC) or Operations Emergency Center (OEC) team based on organizational needs
May support emergency management on the All Hazards Team (AHT) within CEPO
Qualification
Required
Bachelors Degree or equivalent experience
8 years of experience in program management, project management, customer outreach, emergency preparedness and response, and/or account management or similar
Preferred
Masters Degree in job-related discipline or equivalent experience
PMI-Project Management Institute PMP-Project Management Professional certification
Ability to influence leaders inside and outside of the department through data analysis, insights and recommendations
Ability to lead large and complex projects working with cross-functional teams
Ability to create compelling business cases based on complex business environments and inputs
Demonstrated proficiency in achieving results by leading and influencing matrixed teams
Strong, proven relationship building capabilities with internal partners and external customers/agencies
Demonstrated ability to provide proactive, high quality customer service while resolving issues of a complex nature
Effective at negotiating and able to communicate effectively and comfortably at all levels internally and with customers and external parties
Demonstrated diligence in documentation and tracking
Strong presentation and time management skills
Demonstrated ability to effectively utilize Excel, Word, PowerPoint and other like tools at an intermediate level (minimum)
Ability to make operational decisions to build and/or align resources on complex initiatives and projects
Ability to communicate and support company and organization policies, procedures, goals, objectives, vision and values
Ability to establish and drive accountability through effective metrics that support a common mission
Ability to drive, identify and implement process improvement
Benefits
PG&E’s discretionary incentive compensation programs
Company
Pacific Gas and Electric Company
Pacific Gas and Electric Company, incorporated in California in 1905, is one of the largest combination natural gas and electric utilities in the United States.
10001+ employees
H1B Sponsorship
Pacific Gas and Electric Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (42)
2024 (32)
2023 (14)
2022 (22)
2021 (16)
2020 (18)
Funding
Current Stage
Public CompanyTotal Funding
$30.29BKey Investors
DOE Loan Programs OfficeUS Department of Energy
2024-12-17Post Ipo Debt· $15B
2024-12-02Post Ipo Debt· $2.35B
2024-09-24Grant· $34.5M
Leadership Team
Patricia Poppe
Chief Executive Officer, PG&E Corporation
Sumeet Singh
Chief Executive Officer at Pacific Gas and Electric Company and EVP, Energy Delivery
Recent News
2026-01-07
San Gabriel Valley Tribune
2026-01-06
2025-12-31
Company data provided by crunchbase