Gartner · 1 month ago
VP, Customer Success
Stamford, CT
Full-time
Hybrid
Director/Executive
$164K/yr - $226K/yr
15+ years expGartner is a leading research and advisory company, and they are seeking a Vice President of Customer Success to lead and scale customer success operations for their Gartner Peer Insights platform. This role involves driving growth, engagement, retention, and customer satisfaction by shaping the customer journey and fostering relationships with technology vendors.
Business DevelopmentConsultingInformation Technology
Responsibilities
Define the vision and strategy for growing vendor engagement with Gartner Peer Insights including but not limited to…
Provide strategic direction, optimize alignment and measure effectiveness of a team of relationship management professionals who support vendors through direct engagement and indirectly by educating/enabling Gartner sales and service professionals
Develop and deploy programmatic activities which optimize relationship management professional activities and increase vendor self-service
Elevate Gartner Peer Insights position as the premier Ratings and Reviews destination for software and IT services vendors seeking to position themselves with Enterprise-level IT decision-makers/buyers and implementers
Engage with cross-functional partners in Gartner’s Global Product Management, Marketing, Sales and Business & Technology Insights teams on opportunities to optimize customer touch points and develop monetization approaches (i.e. lead development and passage)
Oversee the Vendor Portal, ensuring it provides a seamless, intuitive, and efficient experience for our vendor partners
Develop and drive the strategy and roadmap for self-service, marketing assets/capabilities and data insight features to maximize value for vendors and Gartner Peer Insights
Qualification
Required
15+ years of combined experience in customer success and program management, ideally working in or with software or technology service providers
5+ years of experience leading/managing/coaching teams both directly reporting and indirectly aligned
Demonstrated analytical skills, with the ability to translate data insights into actionable program and product improvements
Excellent communication and collaboration skills, with the ability to influence and drive alignment across diverse teams
Outstanding organizational and project management skills with ability to meet tight deadlines
Bachelor's degree in Business or Marketing
Preferred
Masters or other advanced degree
Benefits
Generous paid time off policy
Charity match program
Medical, Dental & Vision Plans
Parental Leave
Employee Assistance Program (EAP)
401K matching
The opportunity to purchase company stock at a discount
Company
Gartner
Gartner provides fact-based consulting services, helping clients use and manage IT to enhance business performance.
10001+ employees
H1B Sponsorship
Gartner has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (51)
2024 (43)
2023 (60)
2022 (66)
2021 (96)
2020 (71)
Funding
Current Stage
Public CompanyTotal Funding
$800M2025-11-13Post Ipo Debt· $800M
1993-10-15IPO
Leadership Team
Cliff Gilley
Vice-President Research Analyst : Startup/Growth CEO
Eugene Hall
CEO
Recent News
Computer Weekly
2026-01-22
TechChannel News
2026-01-22
Digital Commerce 360
2026-01-18
Company data provided by crunchbase