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ServiceMaster Restore® · 1 day ago

Team Leader Water Restoration

Charlotte, NC

Full-time

Onsite

New Grad, Entry Level

ServiceMaster Restore® is a company specializing in water restoration services. The Team Leader for Water Restoration is responsible for overseeing and completing water restoration jobs, ensuring quality control, and communicating effectively with customers and supervisors throughout the process.

Consumer Services

Responsibilities

Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site

Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor

Completes assigned jobs according to company processes while maintaining quality control on each job

Performs water damage repair to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor

Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor

Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary

Performs daily monitoring and tasks on assigned water jobs to residential and/or commercial customers with urgency

Responsible for making daily adjustments to the drying plan based on meter readings

Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary

Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff

Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies

Qualification

Water Damage Restoration TechnicianApplied Structural Drying TechnicianMobile Software ProficiencyCustomer Service SkillsCommunication Skills

Required

High school graduate or equivalent

Valid Drivers' License and satisfactory driving record

Good verbal and written and communication skills

Good customer service skills

Experience with using mobile software to enter data

Can read and follow product label usage instructions

Reports to work on time in a clean, complete uniform

Must be able to prioritize activities and meet deadlines

Preferred

Experience in the restoration or construction industry not required but preferred

Certifications are not required but preferred: WTR – Water Damage Restoration Technician

Certifications are not required but preferred: ASD – Applied Structural Drying Technician

Company

ServiceMaster Restore®

ServiceMaster Restore®, the largest franchised disaster restoration company in the United States, provides mitigation and restoration services to homeowners and business owners.

Founded in 1971