Casa Cipriani New York · 1 week ago
Hotel Learning and Development Manager
New York, NY
Full-time
Onsite
Mid, Senior Level
$80K/yr - $95K/yr
3+ years expCasa Cipriani New York is a private members’ club and luxury hotel seeking a highly organized and hospitality-driven Learning & Development Manager. This role oversees all training and development initiatives, ensuring employees are equipped to deliver a refined luxury guest experience across the property.
Hospitality
Hiring Manager
Oksana Shur
Responsibilities
Design, implement, and manage a comprehensive, property-wide training strategy aligned with operational goals and service standards
Develop and maintain structured onboarding programs, including role-specific and phased training plans for new hires
Create, update, and oversee department- and position-specific training curricula across all operational areas
Deliver and facilitate service standards training, leadership development programs, and operational skill-building initiatives
Ensure training programs consistently reinforce luxury hospitality service expectations and guest experience standards
Partner with department leaders to identify performance gaps and implement targeted training solutions
Manage and administer the Learning Management System (LMS), including course assignments, completion tracking, and reporting
Develop and maintain an organized digital library of SOPs, training materials and job aids, including presentations, facilitator guides, and micro-learning tools
Collaborate with department heads to assess training needs and align programs with operational priorities
Coach managers and supervisors on effective training, onboarding, and team development practices
Ensure all required compliance, policy, and operational training is delivered, documented, and tracked accurately
Maintain training records to support audits, regulatory requirements, and internal reporting
Monitor training participation and effectiveness through feedback, completion data, and operational performance indicators
Provide regular updates and recommendations to HR and leadership regarding training outcomes and improvement opportunities
Continuously refine training programs based on business needs, guest feedback, and operational insights
Qualification
Required
3–5 years of experience in training, learning & development, or hospitality leadership, preferably within a luxury or high-end hospitality environment
Proven experience designing, facilitating, and managing training programs across multiple departments
Strong understanding of luxury service standards and hospitality operations
Excellent facilitation, presentation, and communication skills
Strong organizational and time-management skills with the ability to manage multiple initiatives simultaneously
Ability to collaborate effectively across departments and leadership levels
Professional discretion within a private members' club environment
Ability to stand, walk, and move throughout the property for extended periods
Capacity to facilitate in-person training sessions and conduct on-floor observations
Ability to lift and carry training materials or equipment weighing up to 25 pounds
Flexibility to bend, reach, and perform light physical tasks as needed
Ability to work a flexible schedule based on operational and training needs
Preferred
Experience managing an LMS and digital learning platforms
Company
Casa Cipriani New York
Casa Cipriani is a true private members club in the modern sense, bringing together an eclectic community of those who enjoy life’s simple pleasures.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase