Apply on Employer Site

NAPA Auto Parts · 2 days ago

Senior Manager Market Transformation

Atlanta, GA, USA

Full-time

Onsite

Mid, Senior Level

3+ years exp

NAPA Auto Parts is a leading company in the automotive parts industry, seeking a Senior Manager for Market Transformation. This role will serve as a critical link between the Transformation Management Office and field leadership, focusing on driving execution and continuous improvement of the Market Transformation Playbook.

AutomotiveIndustrialMachinery Manufacturing

Responsibilities

Act as the primary liaison between the Market Transformation Director and the Field Transformation Managers (FTMs), ensuring seamless communication and alignment

Serve as the exclusive headquarters-based connection between TMO and cross-functional departments at NAPA

Aggregate feedback from FTMs and Field Leadership (RVP/MD/Store) to continuously update and iterate the Market Transformation Playbook, incorporating supplementary TMO initiatives and ensuring consistent execution by FTMs

Partner closely with the Store Success Team (SST) to analyze transformation-related challenges, identify root causes, and refine the playbook to prevent recurrence

Provide ad-hoc analytics support and strategic planning assistance. Oversee FTM scheduling and travel logistics to optimize resource allocation

Collaborate with Regional Vice Presidents (RVPs) and Market Directors (MDs) in target markets to maintain sustained support for ongoing transformation initiatives

Lead the FTM team during the Market Transformation Director's absence to maintain continuity and momentum

Oversee the 'Go-Back Strategy' process, working with FTMs to ensure the strategy is comprehensive, aligned with other imperatives, and executed within defined scope and budget

Manage relationships and coordinate scheduling with third-party labor providers not directly managed by NAPA leadership teams, such as implementation vendors

Drive efforts (in collaboration with FTMs) to accelerate the Market Transformation timeline when business outcomes require expedited progress

Note: This role does not substitute for FTMs if vacancies occur and does not provide guidance to stores or MDs outside of the Market Transformation Playbook scope

Qualification

Transformation managementProject managementData-driven decision-makingCross-functional collaborationCustomer service excellenceBusiness acumenInterpersonal skillsOrganizational skillsProblem-solving aptitudeTime-management skills

Required

Minimum of 3 years' experience in project, program, or transformation management roles

Proven ability to develop and execute detailed plans that integrate cross-functional inputs

Strong interpersonal and communication skills, capable of influencing stakeholders at all levels virtually and in person

Demonstrated problem-solving aptitude and proficiency in data-driven decision-making

Exceptional organizational, planning, and time-management skills with a strong sense of urgency

Passion for delivering customer service excellence and operational excellence

Self-motivated and proactive, continuously pursuing professional growth and improvement

Solid business acumen with the ability to analyze metrics and apply insights to optimize outcomes

Preferred

Bachelor's degree in business, management, or related discipline

Experience in retail operations, market transformation, or integration initiatives

Familiarity with project management tools and methodologies

Prior experience managing cross-functional teams and external vendor relationships

Company

NAPA Auto Parts

Glassdoor3.5

Through nearly 6,000 auto parts stores and over 16,000 auto care and collision centers in the U.S., NAPA has America’s largest network of parts and care.

Founded in 1925

Effingham, Illinois, USA

10001+ employees