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AWP Safety · 2 days ago

Customer Relations & Accounts Receivable Supervisor

North Canton, OH

Full-time

Onsite

Mid Level

3+ years exp

AWP Safety is North America’s leading traffic control specialist, committed to customer focus and safety. The Customer Relations & Accounts Receivable Supervisor is responsible for leading the Customer Relations team, reducing delinquent accounts, and ensuring timely cash applications.

Utilities

Responsibilities

Supervise the Customer Relations & Accounts Receivable Account Specialists

Oversee timely and accurate daily cash application

Assign work to review customer receivables and coordinate payment resolution

Communicate with internal and/or external customers and various units regarding collection issues

Collaborate with the Customer Relations team to complete tasks in a timely manner

Reduce the delinquency for assigned accounts to achieve organizational goals

Facilitate invoice dispute resolution discussions with the customer, the Field, and the local Customer Relations team

Enlist the efforts of management when necessary to accelerate the collection process

Follow work process to communicate and collaborate with employees at all levels

Establish and maintain effective and cooperative working relationships with customers

Perform training as requested

Conduct performance evaluations according to organization guidelines

Perform other duties and/or special projects as assigned

Qualification

Collections experienceCustomer service skillsAccounting principles knowledgeMicrosoft Office SuiteMicrosoft Great PlainsD365 softwareOutgoing personalityVerbal communicationWritten communicationAttention to detailProblem-solving skillsCritical thinking skills

Required

High school diploma or GED required

Strong customer service skills

Basic knowledge of accounting principles and terminology; strong math skills

Excellent verbal and written communication

Intense focus on accuracy and attention to detail; organized

Problem-solving skills

Critical thinking skills

Outgoing & assertive personality – not afraid to approach individuals

Proficiency with Microsoft Office Suite Products (Excel, Word)

Preferred

3-5 years collections experience preferred

Experience with Microsoft Great Plains and D365 software preferred

Benefits

Benefits-eligible 1st of the month following hire.

All traditional benefits are offered, including 3 medical plan options and 2 dental plan options, as well as additional benefits such as Legal and Identity Shield, Accident, and Critical Illness

Company paid 50k in basic life insurance.

Company paid LTD.

Health Savings and Flex Spending Accounts Available

401(k)

Paid Time Off & Paid Holidays