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Centella · 2 days ago

Customer Service Engineer

Miami, FL 33126

Full-time

Hybrid

Entry Level

1+ years exp

Centella is a company with over 50 years of reliable service in advanced healthcare technology. The Customer Service Engineer is responsible for maintaining, installing, updating, and servicing medical equipment, ensuring that healthcare professionals can focus on patient care.

Health CareHealth DiagnosticsMedical

Growth Opportunities

Responsibilities

Interact with Customers (internal and external) in a courteous and professional manner to solve the assigned service issues

Repair of systems, including diagnostic imaging systems, therapy systems, computer systems, and clinical network systems at customer sites, utilizing available resources including other FSEs knowledgeable in the specific modalities

Perform planned maintenance and equipment modifications on a timely basis with minimal supervision

Complete required documentation on a timely and legible basis as requested

Installation of equipment which may include uncrating, inventory, mechanical assembly, interconnecting cabling, electrical and mechanical calibrations, and adjustments, all testing required for successful equipment turnover to customer, and all paperwork required by manufacturer, local, regional, national, and international regulatory agencies

Responsible for picking up parts ordered for assigned jobs, returning defective or unused parts, and documenting parts used per company policy and procedure

Takes after-hour calls on a rotating basis according to the annual on-call schedule

Work overtime as necessary during on-call weeks and at other times as required

Actively participate in Centella training courses

Through field assignments, continuously improve and expand knowledge and expertise in repairing and servicing a variety of equipment

Be a safe and courteous driver always

Follow regulatory, safety, and work procedures always

Ensure accurate entry of all service orders into the software system

Qualification

Electrical Engineering degreeMedical imaging systemsMultivendor experienceTroubleshooting hardwareCustomer service experienceWritten comprehensionDeductive reasoningComputer skillsSafe drivingMathematicsInstructing othersProblem solving skillsAttention to detailActive listening

Required

Electrical Engineering degree or equivalent Field Service Engineer experience servicing but not limited to medical imaging systems (MRI, X-ray, Ultrasound, etc.)

Minimum of one year experience that is sufficient to demonstrate knowledge of troubleshooting with hardware components and software

Skilled in medical or other system repair and installation, customer service experience and good oral communication is preferred

Basic math functions and reasoning ability are required