Apply on Employer Site

Fantasy · 1 day ago

IT Manager

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

Fantasy is a creative partner behind the world’s biggest digital products, seeking an IT Manager to lead all technology operations. The role involves managing IT environments, ensuring security and operational excellence, and supporting diverse creative teams across various platforms.

Artificial Intelligence (AI)Creative AgencyDigital MediaGraphic DesignProduct DesignSoftwareUX DesignWeb Design

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Act as the primary IT point of contact for all staff, ensuring prompt, solutions-driven support and an exceptional service experience

Lead SOC2 compliance initiatives with external partners—own documentation, implement controls, support audits, and ensure consistent adherence to security and privacy best practices

Manage the relationship with our outsourced IT partner, defining clear roles, responsibilities, and accountability to maintain a secure, well-supported environment

Serve as the liaison for all client security and data privacy inquiries, including completion of security questionnaires and technical reviews

Oversee onboarding and offboarding for employees and freelancers, including system access and equipment management, in collaboration with external IT support

Administer and maintain core business applications (Google Workspace, Box, Miro, Figma, Slack, Zoom, Loom, Adobe, Office 365), overseeing user access, licensing, and troubleshooting

Provision and manage user access across cloud infrastructure environments, including GCP, AWS, and Azure, ensuring appropriate permissions and secure usage

Purchase, track, and maintain company hardware and software inventory; regularly audit usage and optimize for performance and cost

Manage domain registration, hosting, and key digital infrastructure, coordinating with developers as needed

Develop, implement, and uphold IT and security policies; deliver staff security awareness training

Continuously assess technology needs, proactively recommend improvements, and introduce tools or systems to enhance productivity and resilience

Negotiate and oversee IT vendor contracts, ensuring service quality and cost-efficiency that align with agency goals

Qualification

SOC2 complianceGoogle Workspace administrationCloud services managementIT vendor managementMac environments proficiencyProblem-solving skillsOrganizational skillsAttention to detailCommunication skillsCalm under pressure

Required

This person must be located in the US or Canada and open to working primarily EST

5+ years of experience in IT support, systems administration, or technology management, preferably in a small agency or creative environment

Strong organizational, research, and problem-solving skills; exceptional attention to detail and follow-through

Demonstrated experience with SOC2 compliance, including documentation, process improvement, and audit support

Proficiency with Mac environments, SaaS tools, and cloud services

Experience as an admin for Google Workspace and other common agency tools

Ability to work independently, prioritize multiple tasks, and communicate clearly with both technical and non-technical staff

Calm under pressure, pragmatic, and solutions-oriented

Experience managing external vendors or service providers

Prior experience supporting creative or digital production teams

Company

Fantasy

Fantasy is world famous and independently owned human-centered product design firm.

Founded in 1999

San Francisco, California, USA

51-200 employees

http://www.fantasy.co/

H1B Sponsorship

Fantasy has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (2)