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Oracle · 21 hours ago

Technical Analyst 3-Support (U.S. Citizenship Required)

United States

Full-time

Remote

Mid, Senior Level

$52K/yr - $126K/yr

4+ years exp

Oracle is a world leader in cloud solutions, committed to empowering an inclusive workforce. The Technical Analyst 3-Support role focuses on delivering post-sales support and solutions for Oracle's customer base, primarily involving Oracle Analytics Cloud and Fusion Data Intelligence, while ensuring a high-quality support experience.

Data GovernanceData ManagementEnterprise SoftwareInformation TechnologySaaSSoftware

No H1B

Responsibilities

Serve as a primary contact for customer issues related to Oracle Analytics Cloud (OAC) and Fusion Data Intelligence / Fusion AI Data Platform (FDI/FAIDP)

Troubleshoot and resolve technical problems involving dashboards, data models, pipelines, BI Publisher, RPD modeling, and semantic layers

Diagnose issues related to data ingestion, ETL/ELT processes, FDI pipelines, orchestration jobs, and data refresh failures

Analyze log files, error messages, and system performance metrics to identify root causes

Work closely with Oracle Fusion Applications teams to understand data flows, subject areas, KPIs, and data lineage

Support customers in configuring and optimizing OAC and FDI features, including data modeling, visualization, and pipeline orchestration

Collaborate with product development teams by documenting defects, enhancement requests, and providing actionable insights

Guide customers through best practices for security, performance tuning, and data governance

Prepare knowledge articles, FAQs, troubleshooting guides, and technical documentation

Ensure SLA compliance and deliver high-quality communication throughout the support lifecycle

Qualification

Oracle Analytics Cloud (OAC)Fusion Data Intelligence (FDI)SQLOracle Cloud Infrastructure (OCI)Data warehousingAnalytical skillsDebugging skillsCustomer-handling abilitiesPythonREST APIsIncident management toolsOracle certificationsProblem-solving skillsCommunication skillsCustomer-first mindsetCollaboration skillsAttention to detailFast-paced environment adaptability

Required

Bachelor's degree in Computer Science, Information Technology, Engineering, or related field

4+ years of experience in a technical support or analytics engineering role

Hands-on experience with Oracle Analytics Cloud (OAC) – dashboards, RPD modeling, data visualization

Hands-on experience with Fusion Data Intelligence / Fusion AI Data Platform (FDI/FAIDP) – pipelines, transformations, orchestration

Hands-on experience with SQL, data warehousing, and performance tuning

Familiarity with Oracle Cloud Infrastructure (OCI) services such as Object Storage, Data Integration, and Autonomous Database

Strong analytical, debugging, and problem-solving skills

Excellent communication and customer-handling abilities

Customer-first mindset with empathy and patience

Strong collaboration and cross-team communication abilities

Ability to work in a fast-paced environment and manage multiple priorities

Attention to detail and a structured approach to problem-solving

Preferred

Experience Supporting Oracle Fusion Applications (HCM, SCM, ERP, CX)

Working knowledge of REST APIs, JSON payloads, and data integrations

Python or scripting experience for debugging and automation

Knowledge of incident management tools (e.g., MOS, ServiceNow, Jira)

Oracle certifications in OAC or FDI

Benefits

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance