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Albertsons Companies · 4 days ago

Starbucks Manager

FIELD AND ASHLAND, DALLAS, TX, 75201, US

Full-time

Onsite

Mid Level

Albertsons Companies is a leading grocery retailer, and they are seeking a Starbucks Manager to oversee the operations of the Starbucks department. The role involves maintaining customer service standards, training employees, managing inventory, and ensuring compliance with company policies.

Food and BeverageFood DeliveryMeat and PoultryRetail

Responsibilities

Maintains an atmosphere of enthusiastic customer awareness with an emphasis on providing fast and friendly Customer Service

Assists customers by making product suggestions and filling special orders

Answers and responds to incoming calls appropriately. Receives and appropriately resolves customer complaints and reports to Store Director as needed

Engages in suggestive selling and other sales techniques via telephone, in-store intercom and one-on-one customer interaction

Specific knowledge of duties performed by all department employees. Oversees and assists with all department duties such as: preparation, brewing and serving food items

Implements proper and efficient product preparation and packaging techniques. Uses and operates related equipment such as kitchen utensils, conventional and microwave ovens, coffee grinder, coffee machine, espresso machine, benders, printers and pallet jacks. Maintain hot and cold foods to company standards

Brews coffee and tea. Operates electronic cash register to total customer’s final bill. Accepts payment and makes correct change for customers

Knowledge of proper procedures and coffee bar layout

Maintains case cleanliness and visual appeal. Responsible for ensuring the proper cleanliness, sanitation and appearance of Starbucks area, equipment and for ensuring a safe work environment

Ensures temperatures are maintained in all phases of preparation, display and storage

Schedules, supervises, trains and assign duties to department employees. Schedules employees to ensure adequate coverage and service levels

Trains employees on store policies, sales and record keeping procedures

Identifies and trains employees with high potential for advancement opportunities

Plans daily operations, monitors production process following company procedures and profitability

Prepares sales and inventory reports. Physical inventory taken every 4 weeks

Controls inventory to ensure adequate product quantity, quality and freshness and maintains inventory levels according to division directives. Stocks and rotates product. Maintains and organizes cooler

Understands opening and closing department procedures

Builds displays, rotates and discards outdated or spoiled product

Working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook

Responsible for insuring proper code dating for all products within the department are being enforced

Monitors employee productivity and evaluates overall performance

Initiates personnel actions such as pre-employment interviews, transfers, promotions, and disciplinary actions

Ability to follow and maintain department standards and requirements in handling quick sales items

Implements effective promotional and seasonal displays

Performs receiving duties including breaking down loads, verifying orders using invoices, inspecting quality, reporting shortages, stocking and rotating product

Qualification

Customer ServiceInventory ManagementEmployee TrainingSales TechniquesFood Safety StandardsTeam LeadershipCommunication SkillsProblem Solving

Required

Maintains an atmosphere of enthusiastic customer awareness with an emphasis on providing fast and friendly Customer Service

Assists customers by making product suggestions and filling special orders

Answers and responds to incoming calls appropriately

Receives and appropriately resolves customer complaints and reports to Store Director as needed

Engages in suggestive selling and other sales techniques via telephone, in-store intercom and one-on-one customer interaction

Specific knowledge of duties performed by all department employees

Oversees and assists with all department duties such as: preparation, brewing and serving food items

Implements proper and efficient product preparation and packaging techniques

Uses and operates related equipment such as kitchen utensils, conventional and microwave ovens, coffee grinder, coffee machine, espresso machine, blenders, printers and pallet jacks

Maintain hot and cold foods to company standards

Brews coffee and tea

Operates electronic cash register to total customer's final bill

Accepts payment and makes correct change for customers

Knowledge of proper procedures and coffee bar layout

Maintains case cleanliness and visual appeal

Responsible for ensuring the proper cleanliness, sanitation and appearance of Starbucks area, equipment and for ensuring a safe work environment

Ensures temperatures are maintained in all phases of preparation, display and storage

Schedules, supervises, trains and assign duties to department employees

Schedules employees to ensure adequate coverage and service levels