Apply on Employer Site

DriveTime · 3 days ago

Online Customer Experience Team - Hybrid (AZ)

Mesa, AZ

Part-time

Hybrid

New Grad, Entry Level

DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. The Online Experience Advisor is responsible for contacting customers interested in purchasing a vehicle, providing high-quality customer service, and facilitating appointments for the sales process.

AutomotiveFinancial ServicesSales Automation

Responsibilities

Utilizes an online database to service potential customers and generate dealership appointments

Focuses on efficient, effective talk-offs to ensure the highest success rate in appointment setting and sales volume

Communicate with potential customers using all DriveTime platforms including text, chat and email

Set the first impression that will illustrate the type of buying experience the customers want and respond accordingly

Develop professional relationships with customers and dealerships to identify vehicle needs

Fully explain the steps of the sales process to customers

Ensure a successful transition of the customer to a retail location for the finalization of the sales experience

Maintain positive working relationships with immediate team members and the company's Sales team/dealership employees

Conduct business within DriveTime policies and procedures

Qualification

Customer serviceCommunication skillsDetail-orientedProblem solvingEmotional resilienceTeamwork

Required

High School Diploma or GED required

Timely. You'll need to adhere to regular and predictable attendance

Excellent verbal and written communication skills

Passionate and goal-oriented

A mind for the details

Plays well with others

Positive emotional resilience

Schedule: Mon-Fri 9am-6pm working Two Saturday's a month from 7am-4pm with one day off during the week

Feel free to work from home after training is completed! Must reside in Arizona, within driving distance of our operations center in East Mesa

Preferred

Associates degree preferred

Benefits

Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.

401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.

Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.

Tuition Reimbursement. We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is.

Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!

Gratitude is Green. We offer competitive pay across the organization, because, well... money matters!

Game Room. Gimme a break - no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.

In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!

Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out!

We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more!

Paid Time Off. Not just lip service: we work hard, to play hard ! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!