Travelers · 2 days ago
AVP- Complex Claim Liability Specialist
US - Nationwide
Full-time
Hybrid
Mid, Senior Level
$133K/yr - $219K/yr
5+ years expTravelers is a leading property casualty insurer with a commitment to customer service and community involvement. The AVP- Complex Claim Liability Specialist will investigate, evaluate, reserve, negotiate, and resolve severe and complex claims, ensuring quality claim handling and superior customer service while providing mentorship to less experienced professionals.
Auto InsuranceInsuranceProperty Insurance
Responsibilities
Directly handle the Company's most severe and complex claims when Travelers has coverage of $2 million or greater and file exposure is greater than $2 million
Provide quality customer service and ensure file quality timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case
Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential
Interview witnesses and stakeholders; take necessary statements, as strategically appropriate
Complete outside investigation as needed per case specifics
Actively engage in the identification, selection and direction of appropriate internal and./or external resources for specific activities required to effectively evaluate claims, such as Subro, Risk Control, nurse consultants and fire or fraud investigators and other experts
Verify the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation
Utilize diary management system to ensure that all claims are handled timely
At required time intervals, evaluate liability & damages exposure
Establish and maintain proper indemnity & expense reserves
Share experience and deep knowledge of creative resolution techniques to improve the claim results of others
Apply the Company's claim quality management protocols, Best Practices and metrics to all claims; document the rationale for any departure from applicable protocols and metrics
Develop and employ creative resolution strategies
Effectively and efficiently manage both allocated and unallocated loss adjustment expenses
Evaluate all claims for recovery potential; directly handle recovery efforts and/or engage and direct Company resources for recovery efforts
Responsible for prompt and proper disposition of all claims within delegated authority. Negotiate disposition of claims with insureds and claimants or their legal representatives
Ensure that the right resources are being applied to each claim to achieve the best result at the most optimal cost
Actively provide mentoring and coaching to less experienced claim professionals to increase the technical expertise and improve bench strength
Collaborate with field severity units in the management and evaluation of some of the Company's severe and complex liability claims by providing claim handling guidance, recommendations and strategies to Field Product Line Managers, Unit Managers, and Major Case Specialists, for timely, cost effective resolution of liability major cases
Provide mentoring or training as request by field severity management
Consult with Manager on use of Claim Coverage Counsel as needed
Provide guidance to underwriting business partners with res accuracy and adequacy of, and potential future changes to, loss reserves on assigned claims
Recommend appropriate cases for discussion at roundtable
Attend and or present at roundtables/authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense
Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options
Represent the company as a technical resource, attend legal proceedings as needed, act within established professional guidelines as well as applicable state laws
Obtain and evaluate current information regarding trends in the law; digest and communicate this information to other Company departments and divisions to assist in underwriting and management decisions
Assist underwriting business partners in marketing and account-contact
Actively participate in the coverage, liability and damages analysis and development of creative resolution strategy for severity cases handled in the field
Assist in the recognition of available defenses to contain loss payout and setting of appropriate reserves
Regularly and actively participate in field severity roundtables to share expertise and recommendations in all aspects of severe claim management
Collaborate with the severity unit in compliance with company claim policies, procedures, practices and standards for the handling of cases that meet the Critical Claim referral guidelines
Apply expert litigation management through the selection of counsel, evaluation and direction of claim and litigation strategy
Recognize and implement alternate means of resolution
Manages litigated claims. Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy our customers
Track and control legal expenses to assure cost-effective resolution
Develop and employ innovative techniques to manage expense and outcome when independent counsel is engaged
Attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed
Closely monitor independent counsel to ensure quality product
Actively participate in periodic file quality reviews
Appropriately deal with information that is considered personal and confidential
Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, and inquiries from agents and brokers
Perform other duties as assigned
Qualification
Required
High School Degree or GED
5 years bodily injury litigation claim handling experience or 10 years litigation experience
In order to perform the essential job functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements
Generally, license(s) are required to be obtained within three months of starting the job
Position requires a proficiency in oral and written communications
Advanced communications skills are required to understand, interpret and convey highly technical information in simple terms to others
Thorough understanding of product lines, objectives of claim management, and legal theory issues involving claim resolution
Thorough understanding of the litigation process, relevant case and statutory law
Ability to recognize, analyze and advise on complex coverage, liability and damage issues
Expert written and verbal communication skills to understand, synthesize, interpret and convey complex data
Create and manage positive working relationships with business and marketing partners
Ability to analyze and effectively respond to human resource issues
Utilize technology as a strategic tool
Ability to make independent decisions up to $1,000,000 without involvement of supervisor
Competencies: Leading the Business - Drive Results
Leads Change - Executes Business Strategy
Leading Others - Attract Top Talent, Maximize Individual Performance, Holds Others Accountable, Aligns Rewards, Creates and Sustains a Dynamic Workplace
Leading Self-Emotional Intelligence - Demonstrates Self-Awareness, Initiative and accountability, Applies Critical Thinking, Communications Effectively & Influences Others, Exhibits Courage, Conviction & Credibility
Preferred
College degree preferred or equivalent business experience
5-10 years experience handling serious injury and complex liability claims preferred (casualty claim operations environment determining coverage, liability, investigation, research, evaluation, negotiation and settlement)
Familiarity with commercial lines/personal lines products, policy language, exclusions, ISO forms, effective claims handling practices
Extensive experience handling large exposure and/or complex liability claims
Benefits
Health Insurance
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Company
Travelers
Travelers provides insurance coverage to protect the things that are important to you – your home, your car, your valuables and your business.
10001+ employees
H1B Sponsorship
Travelers has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (75)
2024 (47)
2023 (60)
2022 (42)
2021 (27)
2020 (20)
Funding
Current Stage
Public CompanyTotal Funding
unknown2002-03-22IPO
Leadership Team
Dan Frey
Executive Vice President and Chief Financial Officer
Beth Maerz
SVP, Customer, Strategy and Innovation
Recent News
2026-01-03
Beinsure - Insurance, Reinsurance, InsurTech Insights
2025-11-26
Company data provided by crunchbase