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Target · 1 day ago

Loyalty Member Engagement Manager - Discretionary

1000 Nicollet Mall, Minneapolis,MN 55403-2542

Full-time

Hybrid

Mid, Senior Level

$71K/yr - $128K/yr

5+ years exp

Target is a leading retail company dedicated to helping families discover the joy of everyday life. The Loyalty Member Engagement Manager will lead the execution of the Circle Guest Engagement strategy, collaborating with various teams to enhance guest experiences and loyalty programs.

CommunitiesE-CommerceRetailShopping

Responsibilities

Design strategic program choices to drive guest awareness, comprehension and utilization of loyalty at Target

Represent loyalty in key company strategies, including major seasonal events, and strategic initiatives

Evaluated and develop engagement strategy for loyalty baseline benefits, inclusive of rewards, and community relationship

Create and ensure adherence to scalable and repeatable best practices to support the development of guest engagement strategy and loyalty ecosystem

Set goals that continually raise the bar for Target’s loyalty and financial success in each business. Monitor results and communicate to stakeholders on necessary actions to achieve goals

Lead projects that span multiple team within marketing, operations, PPCOE, Merchants, Product, Digital, Stores, & Data Sciences

Maintain daily interaction with key stakeholder to ensure success of Target Circle

Report and develop weekly action plans on KPI results and on drivers of variance

Aggressively prioritize the efforts of guest engagement strategy creation, testing, insights, and guest learnings to ensure the opportunities with the highest potential are always making progress

Build strong, trusted relationships through regular collaboration with PPCOE Strategy, Marketing, Loyalty, Finance, and Merchandising DMMs, Stores, Digital partners, technology teams, including product owners, engineers, and data sciences analytics teams

Analyze root cause using both internal and external reporting tools and drive strategy adjustments as required

Deliver guest and financial metrics in support of Target Circle

Qualification

Loyalty program managementFinancial performance managementCross-functional collaborationAnalytical skillsStrategic developmentLeadership skillsCommunication skillsProblem-solving skillsOrganizational skillsSelf-starter

Required

4-year degree or equivalent work experience

5+ years related work experience (merchant, vendor, shopper marketing)

A master collaborator who is able to inspire trust and confidence with a range of partners

Management of financial performance

Demonstrated leadership and decision-making skills

Strong written and oral communication skills

Excellent analytical and problem-solving skills

Self-Starter, ability to work independently, strong initiative

Strong planning and organizational skills

Preferred

MBA

Knowledge of strategy development, problem solving and hypothesis testing

Previous experiences: Finance, loyalty, strategy development, working with cross functional teams, merchandising, product technology development, and project management