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Empire State Realty Trust · 1 day ago

Seasonal Guest Service Ambassador - ESBO

New York, New York, United States

Full-time

Onsite

New Grad, Entry Level

$22.14/hr - $29.52/hr

Empire State Realty Trust, known for the iconic Empire State Building, is seeking a Seasonal Guest Service Ambassador to enhance the visitor experience. The role involves guiding guests throughout the observatory, addressing inquiries, and ensuring a welcoming atmosphere.

Real Estate

Responsibilities

Engaging and guiding Observatory guests throughout the attraction, providing clear and friendly directions to ensure a memorable experience

Responding to guest questions promptly and consistently with a positive and welcoming attitude

Addressing customer complaints with empathy and professionalism, ensuring they are directed to the appropriate personnel for resolution

Maintaining high levels of enthusiasm and positivity throughout the entire shift to create a joyful atmosphere

Ensuring reliability and punctuality to enhance the overall guest experience

Standing outside in various weather conditions for short periods, always with a warm and welcoming demeanor

Monitoring staircases as guests walk up or down, ensuring their safety and comfort with attentive care

Observing and reporting any improper conditions within the assigned workspace to maintain a pleasant and safe environment

Adhering to all uniform and grooming standards (e.g., no visible tattoos, appropriate hair length, clean-shaven, good hygiene, and following a uniform wash cycle) to present a professional and approachable image

Following ESB policies and management directives to ensure consistent and high-quality service

Answering guest inquiries over the phone and redirecting calls as needed with courtesy and efficiency

Setting up stanchions and properly aligning them to suit guest traffic, ensuring smooth and organized flow

Preparing detailed written reports of unusual activities at management’s request, with attention to accuracy and clarity

Pleasantly assisting guests with non-ESB related inquiries upon request, always with a helpful and friendly attitude