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Light & Wonder · 21 hours ago

Field Service Technician II Council Bluffs, IA

United States

Full-time

Onsite

Entry Level

1+ years exp

Light & Wonder is a company focused on land-based gaming technology and products. The Field Service Technician II is responsible for performing maintenance, installations, and troubleshooting at customer locations, ensuring high-quality service and customer satisfaction.

GamificationGamingInformation TechnologySoftware

H1B Sponsor Likely

Responsibilities

Ensures that tools and equipment are kept in proper, safe, and working condition

Returns completed paperwork for processing in a timely manner

Provides high quality service to customers

Troubleshoots problem down to the component level using internal diagnostic tests, options, and functional testing with coins

Visits clients and performs gaming maintenance

Performs basic repair and preventative maintenance on assembly level components

Trains less experienced technicians on use of troubleshooting techniques

Stays abreast of the latest technology and is able to install updates

Replaces faulty components when authorized by the customer

Verifies property specifications so game options and parameters can be set accordingly

Reviews customer issues with management and tech support

Ensures customers are satisfied with Light & Wonder equipment

Strong communication skills, both verbal and written

Demonstrates ability to learn and support several aspects of function. Handles routine activities

Qualification

TroubleshootingPreventative maintenanceCustomer serviceTechnical trainingCommunication skills

Required

Must have a high school diploma or equivalency

Years of experience 1-2 years

Strong communication skills, both verbal and written

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds

It is mandatory that you use the approved Personal Protective Equipment

Company

Light & Wonder

Light & Wonder engages in cross-platform games and entertainment.

Founded in 1973

Las Vegas, Nevada, USA

5001-10000 employees

https://www.lnw.com/

H1B Sponsorship

Light & Wonder has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (7)

2024 (15)

2023 (11)

2022 (2)