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Breeze Airways™ · 1 week ago

Manager Airport Experience & Reliability

Cottonwood Heights, Utah, United States

Full-time

Onsite

Mid, Senior Level

5+ years exp

Breeze Airways is committed to delivering 'The World’s Nicest Airline' experience and is seeking a Manager Airport Experience and Reliability. This role oversees a team of Airport Duty Supervisors to ensure operational reliability and compliance while enhancing the guest experience through effective leadership and coordination with various teams.

Air TransportationCustomer Service

Responsibilities

Lead, coach, and mentor Airport Supervisors on Duty, fostering a culture of accountability, collaboration, and operational excellence

Oversee scheduling, workload distribution, and performance evaluations for the team

Lead and oversee the Airport Duty Supervisor team in the OCC to ensure consistent, high-quality support for Airport Operations Team

Serve as the Airports operational point of contact for day-of performance, reliability tracking, and support Irregular Operations recovery, as needed

Ensure compliance with FAA, TSA, DOT, and company standards across all airport operations

Monitor and analyze reliability data to identify trends and recommend proactive strategies

Support investigations, fact-findings, and corrective actions in collaboration with Airport Operations Team

Develop and maintain Airport Operations Playbook, aligning with Airport Operations & Airport Operations Standards & Learning Teams to provide standardizing processes, communications, and decision-making across all shifts

Partner with Airport Operations Standards & Learning Leadership to drive creation of tools and resources for Airports Team Members

Track and report performance metrics to leadership; recommend changes to enhance operational efficiency and Team Member experience

Other duties as assigned

Qualification

Airport Operations managementFAADOTTSA RegulationsAnalytical skillsPeople leadershipOperational performance improvementDeveloping playbooksCoaching skillsComputer proficiencyCommunication skillsConflict resolutionAttention to detail