NEOGOV · 22 hours ago
FAMILY SUPPORT SPECIALIST - CHILD WELFARE
Cabarrus County, NC
Full-time
Onsite
Entry, Mid Level
$50K/yr - $60K/yr
1+ years expNEOGOV is seeking a Family Support Specialist for the Child Welfare Department. This role is responsible for making eligibility determinations for programs like Foster Care and Adoption Assistance, while also providing administrative support and ensuring compliance with regulations.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Conducts intensive complex case management assessments of cases involving multiple problems with clients to assure clients are in compliance with Federal and State IV-E Regulations in relation to participation rates and other State and Federal goals
Collaborates with key team members to facilitate needed support services and make referrals to community resources
Performs daily monitoring of program; maintains monthly reports; enters data accurately into computer system for all case records
Develops, coordinates, monitors all services required to assist participants to reach goals; establishes and maintains working relationships with community agencies, and participates in group meetings and outreach activities
Gathers and reviews household income, financial resources, and residency data resulting in authorizing amounts of assistance for programs
Reviews declaration forms and other application forms; verifies this information through telephone calls and correspondence with employers, neighbors and other similar contacts
Explains program requirements and options, informs client of rights and responsibilities as prescribed by program policies
Responds to inquiries from clients and citizens regarding benefits, application process, and/or program eligibility
Maintains electronic records, enters and retrieves data from the appropriate state and county systems and produces monthly financial reports
Performs related tasks as required to potentially include but not limited to emergency shelter operations
Coordinates applications, appeals and SSI benefit status with SSA, including completion of reviews and submission of requested information in a timely manner
Completes child support referrals electronically (NC Fast)/hard copies (CCDHS)
Provides administrative support of Adoption Assistance program by, disseminating Adoption Subsidy information and notification of reviews to adoptive parents
Completes and/or keys state and federal forms in appropriate systems (including 5120, 5120A/5120E DSS 5027, DSS 5095) which are required for reimbursement of vendor payments
Keys new applications in NC Fast for new custody cases within 3 days
Completes requests for birth and death certificates for the Child Welfare division, maintains a log of the documents and physical files
Gathers medical psych-social information, completing and submitting applications for disability benefits for children in Foster Care
Assisting with diligent efforts for Social Work with open Child Protective Services Investigations
Provides adoptive parents with community resources and referrals
Provides support to social workers to facilitate child centered case management services
Collaborates with front line SW staff to determine and maintain appropriate funding classification throughout the life of the case
Maintains electronic records, enters and retrieves data from the appropriate state and county systems and produces monthly financial reports
Performs related tasks as required to potentially include but not limited to emergency shelter operations
Qualification
Required
Bachelor's degree in Social Work, Human Services, or a related field required
Demonstrated experience with income eligibility determination, case processing, or coordination is required
One year of directly related experience to include but not limited to the areas of support services, counseling, case management, income eligibility casework, interviewing, determination, social work, psycho-social therapy, treatment planning, rehabilitation, pastoral counseling, assessment and referral, or a related human services field providing experience in techniques of casework, group work or community organization
Strong NC Fast knowledge
Possession of an appropriate driver's license valid in the State of North Carolina
Preferred
Master's degree preferred
2 years of Medicaid determination is strongly preferred
Experience working with families involved in the child welfare or human services system strongly preferred
Possession of NC Fast Phase 1 and/or 2 certification is strongly preferred
Benefits
Earned vacation & sick leave
11-12 paid holidays per year
Floating Holiday
Paid Personal Day
Bereavement Leave
Paid Parental Bonding Leave
Participation in the Local Government Employees Retirement System
Mandatory 6% employee contribution
5% employer-paid contribution to NC401K, with no employee match required
Health Insurance plans
Consumer driven plan including a health savings account
PPO Plan
Optional dependent coverage – employee/spouse, employee/children, & employee/family
Comprehensive health & wellness program
On-site exercise equipment & programs
Health & wellness themed instructional classes
Employee health clinic
Employee assistance program (ex. Individual & family counseling, legal & financial services, child & elder care location assistance, etc.)
Choice of optional dental plans
PPO (Preferred Provider Option) or non-PPO
Optional dependent coverage – employee/spouse, employee/children, & employee/family
Vision Plan
Includes an annual routine eye exam for individuals on the health insurance plan.
Optional eyewear plan available
$20,000 of term life insurance & accidental death & dismemberment coverage with employer-paid premiums
Employee option for up to $50,000 of additional term life coverage
Optional dependent life insurance coverage for spouses & children
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
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2025-10-31
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