Hard Rock Casino Northern Indiana · 2 weeks ago
ON CALL CLERK I - BOX OFFICE
Gary, IN
Full-time
Onsite
Entry Level
1+ years expHard Rock Casino Northern Indiana is seeking an On Call Clerk I for their Box Office. The role involves communicating events, selling tickets, and providing superior guest service while maintaining accountability for cash handling and assisting with various Box Office functions.
Gambling & Casinos
Responsibilities
Creates an atmosphere that induces guests to make Hard Rock Casino Northern Indiana their choice for gaming entertainment; responsible for actively communicating and selling Hard Rock Live shows while providing superior guest service
Assist the Box Office Supervisor with walk-up sales, incoming calls and other forms of communication pertaining to the Box Office
Effectively explains seating diagram for Hard Rock Live
Maintains accountability of a $500 bank drawer, balances bank at end of shift
Obtains required approval and acceptance of various forms of payment (credit card, debit cards, etc.)
Issues cash and comp concert tickets and VIP credentials
Helps with inventory control of ticketed shows
May distribute promotional coupons and gifts
Attend and participate in meetings, completing follow-up as assigned
Attend and participate in off property functions and events as assigned
Perform work regularly and predictably
Other duties as assigned
Qualification
Required
Must obtain and maintain all licenses / certifications per Federal, State and Gaming/Lottery regulations
Must successfully pass background check
Must successfully pass drug screening
Must be twenty-one (21) years of age
Must be able to work holidays and weekends, as well as flexible shifts
Computer literacy with good oral and written English communication skills required
Excellent phone etiquette and guest relations skills are also required
Understanding of and experience in ticketing
Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint
Pertinent federal, state, and local laws, codes, and regulations
Cash handling, marketing and sales techniques
Ability to use Ticketmaster TM1 Sales (or current ticketing system) in order to read and understand ticket availability, manifests and show information
Ability to learn Ticketmaster Host System
Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience
Routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals
Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance
Communicate clearly and concisely, both orally and in writing
Use all required equipment in an effective and efficient manner
Establish and maintain effective working relationships with those contacted in the course of work
Be flexible to work varying shifts and time schedules as needed
Ability to communicate effectively with external contacts and all levels of team members
Review and comprehend all necessary documentation
This position spends time on the casino floor, and is subject to varying levels of crowds, noise, and smoke, the severity of which depends upon guest volume
Perform effectively in a fast-paced environment
Interface professionally with business contacts and customers
To move throughout the business (standing, walking, kneeling, bending) for extended periods of time
To express or exchange ideas verbally and perceive sound by ear and obtain impressions through the eyes
Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders
To tolerate exposure to heat, cold, chemicals, and loud/noisy/smokey environment
Preferred
One (1) to two (2) years of previous cashiering and/or ticketing experience preferred
Multi-lingual skills preferred
Experience with TM1 Sales and TM Host System preferred
Company
Hard Rock Casino Northern Indiana
Hard Rock Casino NI offers a premier casino and entertainment destination for Northern Indiana residents and visitors.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase