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David Francesangelo State Farm · 1 day ago

Customer Service Manager - State Farm Agent Team Member

Grapevine, TX

Full-time

Onsite

Mid, Senior Level

3+ years exp

David Francesangelo State Farm is a thriving team focused on personal and professional growth. The Customer Service Manager will oversee office service tasks, manage customer retention, and train other service representatives while ensuring excellent service to clients.

Insurance

No H1B

Responsibilities

Oversee and manage all office service tasks & activities and monitor customer retention

Develop and implement customer service policies and procedures

Process more complex insurance policy updates for multi-line household accounts

Handle customer complaints and issues that were escalated beyond original team member

Train and mentor other service representatives

Conduct new customer onboarding appointments

Qualification

Texas Insurance LicensesCustomer Relationship ManagementCustomer Service ExperienceLeadership SkillsCoachableCommunication SkillsProblem-Solving SkillsOrganizational SkillsGrowth Mindset

Required

Must be located in Texas, eligible for employment in the U.S. and able to work in-office

Warm, sincere & outgoing personality

Must obtain both Texas Insurance Licenses prior to starting. Exam materials & license fee is reimbursable. Bonuses available for passing exams

Property & Casualty License and Life & Health License

Ability to prioritize service tasks while managing the flow of inbound service calls, texts & emails

Responsive communicator with a sense of urgency

Goal-oriented and self-motivated

Ability to calmly serve policyholders who might be upset or confused and do so with a positive tone and attitude

Comfortable asking current customers and prospects about other needs such as life or health insurance, and investment needs

Undeterred by rejection or failure - a growth mindset

Ability to demonstrate sincerity and a genuine interest in helping others protect themselves from everyday risks

Basic knowledge of insurance and insurance products - a willingness to learn more about the industry & State Farm product offerings

Coachable - a desire to learn & follow proven methods

Ability to navigate a Customer Relationship Management software (e.g. Salesforce) and coordinate office tasks, activities and appointments via Microsoft

3+ years of experience in customer service or with 2+ years in a managerial role

Property & Casualty and Life & Health licenses are active, up to date, with no other active insurance carrier appointments

Ability to think critically on your own, and to use the resources available to properly service accounts autonomously

Leadership and organizational skills

Communication and problem-solving abilities