Zappos Family of Companies · 23 hours ago
Sr. Program Manager, Shopbop and Zappos Operations
Madison, WI
Full-time
Onsite
Mid, Senior Level
$104K/yr - $185K/yr
5+ years expZappos Family of Companies is focused on driving operational excellence within its fulfillment centers. The Sr. Program Manager will be responsible for managing operations, enhancing productivity, and ensuring a high-quality customer experience through strategic improvements and strong cross-functional partnerships.
E-CommerceRetailShoesShopping
Responsibilities
Lead fulfillment operations across inbound, outbound, and transshipment activities to ensure safety, quality, and cost targets are achieved
Drive strategic improvement programs that enhance operational flow, throughput, and capacity within the fulfillment center
Manage EDI and AFT integrations to ensure accurate vendor communication, data integrity, and on-time inbound performance
Build strong partnerships with cross-functional business and corporate teams to align strategy, influence priorities, and deliver results across fulfillment operations
Own vendor compliance and packaging standards to maintain brand consistency and deliver a premium customer experience
Analyze performance metrics to identify gaps, measure program effectiveness, and drive data-based decisions that improve efficiency
Lead root-cause analysis and corrective actions for fulfillment defects, ensuring sustainable process improvements
Qualification
Required
5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Bachelor's degree
Preferred
2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Benefits
Equity
Sign-on payments
Full range of medical, financial, and/or other benefits
Company
Zappos Family of Companies
At Zappos, winning starts from the ground up.
1001-5000 employees
H1B Sponsorship
Zappos Family of Companies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (5)
2023 (15)
2022 (14)
2021 (8)
2020 (10)
Funding
Current Stage
Late StageTotal Funding
$62.75MKey Investors
Sequoia CapitalZVestTony Hsieh
2009-07-22Acquired
2009-03-10Series Unknown
2005-11-01Series E· $13M
Leadership Team
Nigel Storey
Chief Technology Officer
Ashley Rivera
Brand Marketing Manager, Partnerships
Recent News
Company data provided by crunchbase