Liberty Mutual Insurance · 2 weeks ago
Remote Licensed Customer Service Representative
United States
Full-time
Remote
Entry, Mid Level
$41K/yr - $76K/yr
2+ years expLiberty Mutual Insurance is seeking a Remote Experienced and Licensed Customer Service Representative to join their Customer Response Center. This role involves providing timely and accurate information to policyholders and agents, solving problems related to policies, and ensuring high customer satisfaction and retention.
FinanceFinancial ServicesInsurance
Responsibilities
Provides exceptional customer service by responding promptly to all inbound customer calls regarding personal lines policies, limited by line
Builds rapport with each customer
Listen to customers' requests and inquiries
Works to retain policyholders who inquire about canceling auto policies through open listening, negotiating, and policy review of customer issues
Uses de-escalation tactics and when necessary, escalates to appropriate team
Processes policyholder transactions accurately and within Customer Response Center established time standards
Interprets policy contracts to insured based on expert knowledge of personal lines auto products
Identifies, understands and interprets customer needs to implement resolutions and makes recommendations for coverage enhancements
Understands aspects of billing systems as it pertains to policy coverage
Identifies and communicates transactions and impacts to policy premium
Evaluates and makes decisions regarding exceptions to payment plan and fees
Manages and utilizes time effectively to ensure the department meets required service levels for improved customer satisfaction results
Proficiently utilizes on-line reference materials relating to auto policies to provide confident, accurate, and efficient service
Develops and maintains product, procedural and technical systems knowledge
Completes licensing and continuing education requirements
Utilizes technical systems, effectively and efficiently, including desktop, call center specific phone systems and has required internet connectivity
Performs additional duties as assigned
Qualification
Required
2 years'+ related Customer Service experience
Ability to review, record and organize written data from a variety of sources with no prescribed format
Excellent communication and interpersonal skills
Active P&C Producers insurance license
Preferred
Associates degree or 1+ year Insurance experience
Benefits
Paid training
Comprehensive benefits
Workplace flexibility
Professional development opportunities
Company
Liberty Mutual Insurance
Liberty Mutual Insurance provides a broad range of insurance products and services.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$886.84M2025-09-17Debt Financing· $886.84M
Leadership Team
Julie Haase
EVP and Chief Financial Officer, Liberty Mutual Insurance
Joann Gomez
Division Vice President, Risk Management - West Zone
Recent News
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