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PPG · 1 week ago

Aerospace Customer Service Representative - Exports

Grand Prairie, TX

Full-time

Hybrid

Mid Level

$52K/yr - $60K/yr

3+ years exp

PPG is a company dedicated to protecting and beautifying the world, and they are seeking an Aerospace Customer Service Representative - Exports. The role involves managing international purchase orders, supporting internal customers, and ensuring compliance with export procedures while developing strong relationships with stakeholders.

Chemicals

No H1B

U.S. Citizen Only

Responsibilities

Responsible for the entry of all internal international purchase orders and Transparencies purchase orders

Follow-up and support to internal customers ensuring their requirements are being met

Ensuring you are working toward good relationships with your counterparts in Shipping/Planning/Logistics/Quality. Etc., and responses are being made promptly to all requests to minimize delays in processing orders or the customer receiving their materials

Obtaining late order information and notifying customers of any delays with their orders

Must keep appropriate stakeholders abreast of the problems/solutions pertaining to the customer and achievement of KPIs

Collaboration that will develop new business processes or to correct/update old processes

Work with the appropriate stakeholders to conceive and develop solutions to complex administrative problems using professionally accepted techniques, practices, and/or procedures

Responsible for complying with PPG's export compliance procedures

Responsible for adhering to the export team's processes and regulations

Managing a wide range of accounts with individual requirements and expectations

Qualification

Customer Service experienceExports experienceLean/Six Sigma knowledgeInternational collaborationCommunication skills

Required

Only U.S. Citizens, Green Card holders, and political asylees or refugees are eligible to apply

HS Diploma or equivalent required

3+ years of Customer Service or Exports experience

Can work well with international organizations

Responsible for complying with PPG's export compliance procedures

Responsible for adhering to the export team's processes and regulations

Managing a wide range of accounts with individual requirements and expectations

Preferred

Bachelor's Degree preferred

Knowledge of Lean/Six Sigma principles preferred or be willing to attend training

Company

PPG

Glassdoor3.6

PPG: WE PROTECT AND BEAUTIFY THE WORLD® At PPG (NYSE:PPG), we work every day to develop and deliver the paints, coatings and specialty materials that our customers have trusted for more than 140 years.

Founded in 1883

Pittsburgh, PA, US

10001+ employees