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Chase · 1 day ago

Virtual Banking Manager - Detroit, MI

United States

Full-time

Remote

Mid, Senior Level

3+ years exp

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. As a Virtual Banking Manager, you will manage a team of Virtual Bankers, ensuring they meet and exceed customer expectations and create a customer-obsessed culture.

BankingFinancial Services

Responsibilities

Manage and coach virtual bank employees to engage customers and deepen relationships with clients

Coach bankers to educate clients on how to use our digital platforms to bank and invest when, where and how they want

Actively identify, coach, develop, motivate and support employees so that they can provide superior service to every customer through on the spot coaching and call recordings

Promote a strong control environment to evaluate, manage and conduct new and existing business by adhering to risk/control expectations, procedures and processes

Create specific strategies to grow the business and partner with bankers in cultivating new and existing relationships with customers

Improve revenues and expenses and grow the business, while exceeding customer expectations

Create an environment that encourages team members to provide an exceptional customer experience; and a dynamic and engaging culture

Address client issues promptly and effectively

Build partnerships with One Chase partners to build brand and relationships

Qualification

Customer experienceTeam leadershipRetail BankingCoachingTechnology influenceRelationship buildingAdaptabilityDecision making

Required

3+ years of experience leading a team

Must be willing to work in an environment that requires 100% phone-based customer interaction

Ability to set the tone of the virtual bank to provide an exceptional customer experience and a dynamic, engaging culture

Delivers exceptional customer experience by acting with a customer first attitude

Demonstrated ability to make personal connections, engage and educate associates, ask open-ended questions and listen to establish trust and build lasting relationships

Exudes confidence with bankers when sharing product knowledge and solutions