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Cognizant · 1 day ago

Proactive IT Servicing Specialist

Phoenix, AZ

Full-time

Hybrid

Senior Level, Lead/Staff

$88K/yr - $140K/yr

16+ years exp

Cognizant is seeking a Proactive IT Servicing Specialist to collaborate with their team in designing, planning, and implementing a predictive IT operating model. This role focuses on leveraging data-driven insights and automation to enhance operational efficiency and ensure seamless IT service delivery.

ConsultingIndustrial AutomationInformation TechnologySoftwareSoftware Engineering

No H1B

Responsibilities

IT Simplification: Assess and identify opportunities for end user self service by building transformation roadmap

Business aligned metrics: Define key business outcome metrics

Automation: Assess and recommend automation solution/tools/opportunities across ITSM and application services

Stability: Drive Fit for Purpose demand - Relook at the IT work volume and identify possible solutions for Business self-service Functional modernization and Technical debts

Service & Process excellence: Drive & support Run Different themes. Process Improvement for Problem management App Remediation/permanent fix work

Operations Dashboard: Explore and build dashboard for Business and IT services

Assessment: Publish the observations and improvement plan

Governance & Mindshare: Establish IT Leadership connects for QBR Strategic solutions and mind-share

Manage service transformation and continuous improvement for the program

Make ongoing incremental improvements to processes tools and technologies

Align service with changing business needs

Understand customer service automation including Nexthink chatbots Gen AI and other automated processes