Talkdesk · 20 hours ago
Solutions Engineer - Healthcare & Life Sciences (East)
Atlanta
Full-time
Hybrid
Entry, Mid Level
$144K/yr - $235K/yr
1+ years expTalkdesk is a cloud contact center leader focused on redefining the customer experience. The Healthcare Solutions Engineer will provide business-driven consulting to healthcare organizations, engaging throughout the entire sales lifecycle to establish value and differentiation in AI-powered solutions.
Artificial Intelligence (AI)Cloud ComputingCRMCustomer ServiceSaaS
Responsibilities
Conducts research to prepare for upcoming meetings with prospects to understand their business environment, market, customers, competitors and general business challenges
Carries out discovery conversations with customers to understand their needs and requirements for a new solution. Uncovers customer pains, learns about customer's objectives and potential needs, gathers metrics necessary for pricing and/or value discussions. Listens to the customer to gather information that can be leveraged in upcoming presentations
Uses their in-depth knowledge of Talkdesk solutions and capabilities to specify the appropriate solution(s) for customer needs and requirements. The SE is continually learning about Talkdesk solutions to keep up with innovations and new releases of TD software
Designs and delivers presentations to customers, on-site & virtual, showing Talkdesk’s capabilities, aligned to the customer's pains and needs that were uncovered during Discovery
Generates simple value statements illustrating the financial value of a Talkdesk solution to customers
Assists with scoping SOWs for customer implementations as needed
Scopes, executes and manages customer pilots and POCs
Respond to functional and technical RFI/RFP requirements and mapping said requirements to the software solution
Work closely with product management and engineering teams to ensure that customer feedback is incorporated into product roadmaps
Assists with marketing and demand generation events as necessary
Qualification
Required
B.S. Computer Science, Software Engineering, MIS or equivalent work experience
1-3 years as a Solutions Engineer in Software, VOIP/Telecommunications, contact centers, premise or cloud selling to Commercial or Enterprise customers
Ability to command the attention in a room by delivering compelling presentations and demonstrations
Good problem solving skills, including the ability to meet a business requirement with a technical solution
Ability to communicate complex technical concepts to both technical and non-technical audiences
Excellent presentation and communication skills, including the ability to lead technical discussions and demonstrations with customers
Willingness to travel 20–50% for customer and internal meetings
Preferred
Knowledge of Customer Relationship Management Software, ITSM, Data Warehousing, Business Intelligence
Knowledge of UCaaS, CCaaS software
Knowledge in web / scripting technologies
Strong working knowledge of healthcare industry standards, regulations, and data handling practices including HIPAA, HITECH, and HITRUST
Proven ability to align technology solutions to clinical, operational, and financial healthcare KPIs
Experience in SaaS, including 2+ years supporting healthcare-specific customers
Experience in healthcare contact centers (patient scheduling, billing, nurse triage, or CRM integrations such as Epic, Cerner, Salesforce Health Cloud, etc.)
Strong internal and external collaboration skills; proven success working with healthcare compliance, security, and IT stakeholders
Benefits
Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
Retirement Benefits: 401(k) plan
Paid Time Off: Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs.
Paid Holidays: Talkdesk offers 14 paid holidays each year.
Paid Sick Leave: Employees have uncapped paid time off, subject to manager approval and consistent with business needs.
Company
Talkdesk
Talkdesk offers an enterprise contact center platform that allows companies to make the customer experience a competitive advantage.
1001-5000 employees
H1B Sponsorship
Talkdesk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$592.45MKey Investors
Transpose Platform ManagementViking Global InvestorsSalesforce Ventures
2025-09-01Debt Financing· $95M
2021-08-12Series D· $230M
2020-07-23Series C· $143M
Leadership Team
Tiago Paiva
Founder and CEO
Munil Shah
Chief Technology Officer
Recent News
2025-12-09
2025-12-09
Company data provided by crunchbase