NP Mechanical, Inc., Rice Services Inc. ยท 1 day ago
HVAC Customer Service Technician
Victorville, CA
Full-time
Onsite
Entry, Mid Level
$25/hr - $30/hr
2+ years expNP Mechanical, Inc. is a 100% Employee-Owned ESOP company seeking a HVAC Customer Service Technician for the High Desert area. The role involves responding to customer inquiries, diagnosing HVAC issues, and ensuring customer satisfaction through effective service delivery.
ConstructionHeating Ventilation and Air Conditioning (HVAC)Home ImprovementHome Services
Responsibilities
Respond to customer inquiries via phone, email, or in-person regarding HVAC services and products
Diagnose and troubleshoot HVAC system issues to provide accurate solutions and recommendations
Schedule and coordinate service appointments and follow up to ensure customer satisfaction
Provide technical support and guidance to customers on the operation and maintenance of HVAC systems
Document customer interactions, service requests, and resolutions in the company database
Assist in the preparation of service estimates and quotes for HVAC repairs and installations
Collaborate with HVAC technicians and sales teams to ensure seamless service delivery
Handle customer complaints and escalate issues to the appropriate department when necessary
Educate customers on energy-saving practices and the benefits of regular HVAC maintenance
Maintain up-to-date knowledge of industry products, services, and regulations to effectively assist customers
Qualification
Required
High school diploma or equivalent
Valid driver's license with a clean driving record
Minimum of 2 years of experience in HVAC customer service or a related field
Strong understanding of HVAC systems and components
Excellent verbal and written communication skills
Ability to troubleshoot and resolve customer inquiries effectively
Strong problem-solving skills and attention to detail
Ability to work independently and manage time efficiently
Professional demeanor with strong interpersonal skills
Willingness to work flexible hours, including weekends and holidays
Ability to lift and carry up to 50 pounds
Preferred
Certification in HVAC or related technical field is a plus
Bilingual skills are a plus
Benefits
100% Employee-Owned ESOP - long term retirement plan
Company
NP Mechanical, Inc., Rice Services Inc.
A leading provider of residential/multi-family plumbing, heating & air, and fire sprinkler contracting, serving national and regional home builders in Southern California and Nevada.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase