Orthofix · 21 hours ago
Patient Care Representative II
United States
Full-time
Remote
Mid Level
$19/hr - $25/hr
3+ years expOrthofix is a company dedicated to improving people's quality of life through innovative medical technologies. The Patient Care Representative II will be responsible for handling inbound and outbound calls from patients, resolving outstanding balances, and providing exceptional customer service to ensure patient satisfaction.
BiotechnologyHealth CareMedical
Responsibilities
Timely completion of all corporate wide and departmental training
Understand and promote Integrity and Compliance adherence
Demonstrate effective interactions with peers and management; maintain effective communication lines/methods; engage management to help in solving problems as needed
Responsible for promoting and maintaining positive customer service relations
Answer inbound calls from patients, TM's, distributors, and internal personnel
Maintain Patient Queue daily
Responsible for managing and resolving assigned tasks in a timely and effective manner through Oracle and other systems and processes
Consistently meet or exceed departmental quality, productivity standards on a consistent basis while consistently meeting team goals and metrics
Speak with patients, answer technical questions, and troubleshoot product issues according to established procedures with high accuracy
Make decisions on the shipment of replacement units with high accuracy
Responsible for reduction of replacement costs through technical troubleshooting
Act as a liaison to the field, management, internal, and external customers
Document any/all patient complaints into the Oracle database accurately and efficiently for proper follow up according to established procedures with high accuracy
Provide 24-hour Customer Service to all customers via On Call Cell phone and laptop
Ability to perform satisfaction surveys for inbound calls
Ability to perform Stim onTrack support for inbound calls
Ability to back fill other personnel for additional inventory requests from the field
Receive sales orders from customers
Ability to back fill other personnel for sales orders fulfillment maintaining high accuracy
Enter patient and customer information into the Oracle and AppX systems
Responsible for educating field reps on how to fill out their paperwork correctly for wholesale orders
Receive payments from patients
Ability to assist patients with all financial assistance while in accordance with all financial policies and procedures
Ability to effectively assist all Level I team members with their job duties and responsibilities
Proactively suggest process improvements. Utilize process knowledge to assist in documenting ideas/requirements
Promote and exude a positive work environment
Regular Attendance Required
Qualification
Required
Excellent teamwork behaviors while abiding by Orthofix Code of Conduct
Persuasive, energetic, and consistently professional/respectful in all communications
Strong verbal and written communication skills; professionalism in all internal and external communications a must
Ability to work independently and as part of a team
Comprehensive understanding of patient benefits and insurance carrier explanation of benefits
Strong exhibited performance in cash collections and professionally overcoming objections
Good judgment and decision-making ability which affect revenue
Excellent time management skills and ability to balance multiple tasks and priorities
Self-motivated with a high energy level and ability to perform effectively under pressure
Detail oriented and organized with an emphasis on quality
Strong analytical and decision-making skills
Strong computer and typing skills required - Windows environment
Preferred
3-5 years Orthofix customer service or 2-4 years medical collections experience preferred
Some college preferred but will consider with proper experience
Benefits
Bonus
Benefits
Company
Orthofix
Orthofix is a global medical device company.
1001-5000 employees
H1B Sponsorship
Orthofix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
2023 (2)
2022 (5)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$160M2024-11-07Post Ipo Debt· $160M
1992-05-01IPO
Leadership Team
Andres Cedron
Chief Legal Officer
Clay Aiena
Chief Information Officer
Recent News
2025-12-24
MarketScreener
2025-11-04
2025-11-04
Company data provided by crunchbase