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incident.io · 1 week ago

Expansion Account Manager

United States

Full-time

Remote

Mid Level

$100K/yr - $110K/yr

Incident.io is the leading AI incident response platform, dedicated to improving incident response times for teams. The Expansion Account Manager will manage a portfolio of customers, driving adoption and identifying growth opportunities while ensuring customers achieve their goals with the platform.

Information TechnologyProductivity ToolsSaaSSoftware

Responsibilities

Manage a portfolio of scaled customers guiding them through various post-sales stages to ensure they achieve their goals with incident.io

Drive adoption and expansion using scalable, one-to-many engagement tactics

Identify and capitalize on upsell and cross-sell opportunities by introducing additional relevant features, products, or services that align with evolving customer needs and drive mutual growth

Own strategic post-sales activities for your customers by combining product expertise, strategic planning, and project management to deliver a seamless and valuable customer experience

Proactively identify and mitigate churn risks, working closely with the broader GTM team to address challenges before they become roadblocks to long-term success

Qualification

Customer Success ManagementSaaS ExperienceAccount ManagementUpselling StrategiesProject ManagementPrioritization SkillsCommunication SkillsInterpersonal SkillsTime Management